Kristan P
14. december 2023
Horrible customer service doesn't adequately convey my experience at Casa Makawe. Abelardo and his staff were actively hostile. I came late in a friend's visit to CW to spend several days with her. Abelardo demanded extra payment, despite the room's capacity being three, and demanded that payment be made outside of Airbnb via cash. Abelardo proceeded to follow and intimidate my friend and I. We are two females alone in a foreign country. He sent many messages on Airbnb and would take my friend aside in person to mention where and when he saw our comings and goings on his cameras. He and his maintenance manager would glare at us every time we passed by them. There was one day he stood in the staircase when my friend needed to get by and would not move; I assume as means of intimidation. We rented a golf cart and asked where it needed to be parked and he demanded payment prior to telling us the location. Abelardo exhibited exploitive behavior. Admittedly, my friend and I could have read the details of this Airbnb more closely. We did not realize my presence or the request for extra towels one week into my friend's 19 day stay would be such an issue. We responded to his requests kindly, however, and were met with wildly inappropriate hostility. He will require that you pay for extra towels and cleaning, regardless of length of stay. He will demand payment for guests that vary in amounts from day to day depending on his mood. When we lost power and WiFi for a full day, we were just out of luck. He will make your stay unbelievably uncomfortable. There are better priced, better staffed locations throughout the town. I would not recommend this Airbnb to anyone, but I would actually vehemently recommend that female guests stay away. You will not feel safe in a building owned by Abuelardo. We ended up leaving in the middle of our stay and going to a delightful hotel in Northside that cost less, had better amenities, and had a warm and welcoming staff.
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