Pacific Inn Hotel

Stay away! The pics on *********** are nicely taken and lets the hotel look good! But really far from, you will be very disappointed when you reach. There is already the first and second bad surprise, the location outside of Sayulita, on a dirt road, next to a big loud road, where many trucks pass. You have to walk dark streets to town. Then at Check in they ask u FULL cash payment in Pesos. And they rip you already off with the exchange rate, the rate on *********** was 860$ for 6 nights (way overpriced but it was Xmas), they gave me a bill where they charged 18080 Pesos which makes an exchange rate of 21, while official exchange rate was 18.50 those days. And if you want to exchange Dollars at the front desk during your stay they offer 17Pesos for 1 USD. But sending an invoice all of a sudden its 21 Pesos for 1 USD? So we ended up paying with a normal MasterCard and were charged 934 USD. That already gave a us bitter taste. The other payment options are bank transfer and some mexican things, tourists can not easily do. The place is at the end of Sayulita, outside the village, you need to walk about 20 minutes to reach village center. Very bad neighbourhood, on a dirt road and NO internet in the rooms. We needed to sit on the stairs to catch some Internet from the office. Mainly Mexican guests who obviously have mobile data, but the few tourists that were there were all sitting on the stairs. TV only in Spanish. Our room was spacious and recently renovated, the bed good but the bathroom was way too small. We also asked after 3 days to get new towels, especially the one coming out of the shower was very dirty and never replaced. The 2 pools on the roof are never clean, please see the photos. They also have very cheap plastic towel hangers who are already half broken and when you take off the towel it fell down. The rude lady on the Front desk wanted to charge us for that. We refused. We booked through *********** and before we could post our review, the lady at the front desk cancelled the reservation, most likely knowing that a bad review will come and to cheat *********** for their commission. That is most likely also the reason why the hotel has an 8 on booking.com....because she cancels everybody who could post a bad one. For us to not walk all the time so far we rented a golf cart and the renter called the hotel to see if we can charge and park it there overnight. That is standard but the hotel refused. The renter told us that guests had problems before at that hotel. So we needed to leave the golf cart at the renter overnight and walk again. There are so many nice little hotels in Sayulita, we looked at the Riviera Sayulita Hotel, very nice front desk lady, nice hotel much closer, clean pool, wonderful rooms. The photos attached are in the hotel looking at the neighbourhood. We left early and rented a nice place. Please STAY AWAY!