Anantara Al Jabal Al Akhdar Resort

Our stay at Anantara was okay but nothing more. To start with something positive, the staff was really friendly and attentive which was great! Breakfast was outstanding as well and the architecture od the hotel was beautiful. Other things, however, were simply not good enough for the price you pay. Firstly, no one was at the entrance to greet us when we arrived with our car. We had to find the parking and get back to the hotel ourselves which is definitely not standard for a 5-star hotel. At check-in, they just assumed that my name (Alexandra) is a male name and didn‘t even talk to me, just to my partner. I would expect for them to get that this is a female name or just ask who uf us this is. The welcome was overall very hectic, the guy who showed us to our room was friendly, but extremely stressed and rushed. There are no showers at the pool which is not very hygenic. In the evening at the bar, they served the red wine way too warm. Also, you never, ever serve 250ml of wine all in one glass. In the same bar, they played really loud party music which was such a pity and quite inappropriate and somehow destroyed the ambiance. How about some discreet music such as jazz, classical music etc. which fits the vibe of the scenery/mood way better? Moving on to our room, the shelf in the shower where you can put your shampoo bottles was broken and losely fixed. Overall, a lot of things were not 5-star hotel like and disappointed us. If you pay $700 for one night, you can expect more. We would not visit again.

The infinity pool villa we stayed in was beautiful! Although it was only one night I enjoyed my time, the weather was good but it became cool at night. Sahan, the person who checked us in was very helpful and welcoming, he gave us a tour and prepared our villa very nicely and provided everything we asked for. My friends and I had lunch at the Italian restaurant and enjoyed the view at Diana view point. We picked up some fresh fruits and then spent the rest of our time in our beautiful villa ❤️ I would comeback again for sure. Although I would like to point out that the toilet emanated bad sewer smell that can be fixed by adding an air refresher, also when I checked out one of the staff made a mistake with the amount given to me but later they contacted me and fixed the problem and apologized for the hassle.

Самый лучший сервис, который только встречали! Все было превосходно