Candlewood Suites Savannah Airport

I booked this hotel in advance before my return trip from visiting my family in the mid-Atlantic region. I book exclusively IHG Properties when I travel, so it just so happened this Candlewood Suites was in the area I was stopping in; as well as at a great price point. Although I have spent many nights at IHG Properties, this was the first time I have been at a Candlewood Suites. Reading the reviews I didn't have high hopes but, considering it was about $100 for a night out the door; there was no way I was going to pay $60 more to stay at the Holiday Inn or Holiday Inn Express that were close by. When I arrived at 7 pm to check-in I was greeted by an empty front desk with a “be right back”, or something to that extent sign. The phone was ringing, and I just stood there for around 15 minutes; helping another guest connect to the Wi-Fi along the way. When the clerk finally arrived, he was friendly and was willing to move my room to my preferred, top floor. Based on previous reviews I was skeptical but, the room was very much recently renovated. Everything was in working order and the room was clean other than a few hairs that weren't mine that popped. However, that will happen at 90% of places you stay no matter what the flag or specific brand you stay in. I had no issues with noise and slept soundly through the night in a new and comfortable bed, which was very firm; which I like personally. I was tired from the night before and didn't need to be at my next destination until later the next day. The front desk called me in the morning to see if I was leaving that day or staying over. It seemed somewhat odd that they would call and ask since I only booked one night but, either way it wasn't a burden. Overall, I was very happy with my stay. I would not let previous negative reviews keep you away as it is clear that the hotel has recently undergone major renovations. To address the elevator comment made my other former guests, I did hear a very small amount of noise only when going up before it would stop. Other than that it seems thah they have rectified the issue.

This is the worst hotel I’ve ever stayed in- with the exception of the staff- this was a terrible experience. First off, just walking into the hotel you can clearly see how dirty it is. Upon entering the elevator I was scared for my life. It shakes and makes noises like it’s about to fall down the shaft. Then walking through the hallways the floors are absolutely dirty like they have not been vacuumed in months. then as soon as we walked into the room I could see clearly there was food all over our floor, crumbs all over the countertops. Then there was opened food in our fridge, and open food in the cupboard. An open bag of rice sitting in the cabinet. I tried to blow dry my hair and my blow dryer was not working. So I asked the front desk for another blow dryer which they probably brought to me, except for that one did not work either. I had to go buy one at Walmart. The outside premises is full of trash and broken glass and bottles. This is at pet friendly hotel however, don’t walk your dogs around because it is disgusting and they will step on glass. One of the entrances into the hotel was propped open with a rubber mat, so that anyone can just walk into the hotel at any time. That is very unsafe. Do NOT stay here. There is a sign that says pardon our mess because they are under construction, I think they just put that up so they can just not clean that place ever. there was no construction.

Hotel was understaffed, room smelled and was not clean. Heater did not work and hotel had limited blankets to make up for it. We do the I-95 run often, and this was the worst of our hotel selections. I relooked at the reviews, and it seems like reviews since Covid have deteriorated!

By the airport... a quick stay to house hunt. It served the purpose. No frills. No major complaints either. Pandemic time frame so not sure if we missed anything that they may have stopped due to covid

Disgusting filthy hotel. The pots and pans were burned and crusty, filth all over the floors, the kitchen floor and table was sticky. The maids had their children with them while cleaning and going into the rooms. The guest bathroom on the first floor was filthy. Some female had obviously been on their period while using the toilet and dried blood remained on the toilet seat. The laundry room had detergent on the floor, build up of detergent and fabric softener in the machines, filthy and disgusting. Holes in the carpet in the room. Not one person who worked there cared about the issues. No pride in ownership or a job well done. FILTHY, NASTY and DISGUSTING! I'm shocked that this gross hotel is still an IHG affiliate, they are certainly giving IHG a bad reputation. Sleeping on the street in a cardboard box would have been a cleaner better experience. We canceled our stay, we didn't want to risk catching something from exposure to the filthy conditions, both seen and unseen. Covid would have been a benefit to this hotel because they MAY have stepped up their cleaning a bit. Clearly covid cleanliness isn't an issue either.