St Brides Spa Hotel & Village Apartments

We recently stayed in a double room with other family staying in a 2 bedroom apartment. The hotel is lovely with beautiful views. The staff were polite and accommodating. Our room was a good size, beautifully decorated with great amenities, a card and chocolates were left for my husbands 60th birthday which was a nice touch. We seemed to have been given an accessible room despite not needing one, which meant the basin in the bathroom was very low, although the shower was over the bath, a feature I’m personally not keen on preferring a shower cubicle. The Dyson hairdryer and tea and coffee were appreciated. The spa and relaxation areas were great with fantastic views. The apartment was perfect too. Breakfast had plenty of choice although the service was a little slower than we would have liked. We would definitely stay again.

Have been staying at this hotel a few times a year for many years. I was really looking forward to seeing the new improved hotel and spa. Unfortunately it was a disappointment, the restaurant and bar area have had a lick of paint and some new seating which is nice . The spa was one of the biggest disappointments as the pool area has been looking shabby for a few years and was looking forward to updated tiles but nope still cracked in places and stuck together with really bad grouting. The rest of the spa looks ok but didn’t really need doing. The outdoor area wasn’t finished so still a building site and not sure if addition of a small jacuzzi located in front of people eating in restaurant was a good idea 🤷🏼‍♀️. Bedrooms have been freshened up with addition of a bath in the middle of the bedroom (not for me) especially as the bath in main bathroom had not been replaced and had dents in it. IMO would have been better updating bathroom rather than putting a posh bath in middle of a room. The price they are charging they need to up their game as bedding needs to be replaced you can now tell Celtic Manor group running it unfortunately as no attention to detail. Threadbare duvet and pillowcases that did not fit pillows also the bathrobes were awful and looked about 20 years old. Breakfast was good with good service and receptionists were great. Bar staff were not good one chap could not be bothered. We were also told that we could not have coffee when we returned to the bar at 10.30pm which is ridiculous when you are residents he told us one drink and then was closed.

Very disappointed with our afternoon tea. Quality and quantity has gone down since taken over by new owners. Dietary requirements were not taken note of, even though I had requested on reservation. Poor selection of sandwiches. Scones were hard/stale. Numerous times we were asked did we want our tea, which I replied not until we had finished our champagne/cold drinks. Lack of communication and understanding between staff. Really disappointed with our visit. Will not be recommending to friends or family. It used to be a guaranteed place to go for lunch/afternoon tea, but I won't be in a hurry to return.