Gir Serai - Ihcl SeleQtions

Prakash bhai coordination and services were excellent. 2 days with his car hiring services I never missed my own vehicle. Satisfied and well mannered train team of drivers, specially Narendra (munnabhai) and Rafiq bhai. Strongly recommend Gir car rental by Mr Prakash mahida at sasan gir 087586 28016 / 099091 11726.

The excellent location and peaceful ambience of the hotel was complemented by the warmth of the staff. Special mention to Apu in the restaurant for his attention to detail. The front desk staff were always cooperative and did their best to make the stay memorable. Keep up the great work!

We had a great experience of viewing lions at the park. Mr Rajiv the hotel manager was a true host helpful at all times Being a 50 year hotel, continuous renovation will help maintain hotel.profile. all staff were very helpful. Bathrooms all recently done up, rooms very nice and comfortable..lobbies with old charm mosiax flooring.

At the time of checkout we were given a UPI QR to do the payment. When I did the payment hotel receptionist said that it wasn't received by the hotel. And we were provided with another UPI QR. We did the payment on the second UPI QR which was said to be successful. For the first payment which they said that the hotel hasn't received it, the receptionist said that it would get refunded in 24hrs. It is 2 weeks now and I have made several calls for the refund, but nothing has been done. Its quite a scam the hotel is running where they will give you a UPI QR which they will say didn't receive the payment and then immediately give you a second QR code. I checked with my bank and the transaction was successful. So, please be careful, don't get fooled by the fact that the hotel is under IHCL. A very very bad experience + in whose pocket is my money?? Will you be refunding it?

Although this hotel is very close to the bustling safari reception centre it is in a pleasant location that still feels quiet. It is in need of a little upkeep however the room was clean and comfortable with a balcony to sit on and relax watching birds. Being a long low building it didn't feel too busy. Staff were helpful and the food pleasant. We would suggest they either provide a tip box or a sign saying "no tips" and also let guests know that other drinks are available - not just water provided on the restaurant tables.

IHCL - Gir Serai we arrived with simple expectations. They were not met. Everything was average. Breakfast was average. Ethnic items were not upto the mark. Meals what we ordered (Because Buffet was quite average), was also quite average. Only good part were people who served. I would expect a 4* Hotel (thats what Gir Serai felt like) next to a park gate, to talk about activities / experiences. There was nothing. There was no mention of a river right next door. Rooms were ok but bathroom had a smell of clogged water and Jetspray force was more like one needed for a fire extinguisher. It was not a bad stay but it didnt inspire much and considering Gir has so many good hotels now, I wouldn't come back here. IHCL definitely needs to focus more on Gir Serai experience. Cannot assume that because of liquor shop within its premises (a big plus in dry state like Gujarat), it would make it a default option for travelers.