Hilton Garden Inn Saratoga Springs

Other than the broken HVAC unit and the non-functioning goose-neck reading lamp, the room itself was fine, large and comfortable with a good working desk, a large TV, an Keurig coffee maker, and a small refrigerator and microwave. But for the price of the room, which did not even include breakfast (an extra $11), I would have hoped that the room would have been made up on a daily basis. Even when we asked for clean towels and the bed to be made, our request was ignored. Moreover, as noted, the HVAC unit would only put out cold air on a night when it went down into the 30’s. The manager, John, did give us some extra blankets, and the unit was repaired the next day. But for the price of the room, I expected better than overfilled little trash baskets and having to make my way down to the front desk every day to ask for clean towels and more coffee and creamer.

My immediate impression as I walked into room 325 was the musty smell of the room. Then I noticed the dirty tub and the peeling trim near the floor along the wall behind the toilet and the mold on that wall. The young woman with pink hair at the front desk was not very friendly when I requested a keycard in order to access through the side doors from the packed parking lot on a Saturday and inquired about internet and breakfast service. Then I discovered a used and coffee stained cellophane package of utensils and sugar packets left in the cubby next to the coffee machine. Upon checking into the room, I opened the window to air it out but soon had to close it because of the stench of cigarette smoke coming from guests smoking at a picnic table right under my window! At check out, I was told no extra room charges, but a day later I saw a pending $10 charge on my credit card. Now, two days after checkout, the pending charge is $20. I only stayed a single night, did not enjoy my stay, and will not be returning to this property for all of the reasons stated above.

Older property in need of a facelift. Pool was closed for repairs. Hall and room carpet and trim need updating. In room coffee was awful Kerrigan pods. No stirrers in the packets of sugar. Price of room is nearly $300 and definitely not worth it! Would find another property if I return.

I understand they have divided to clean the rooms every other day. I can live with that, but only 2 towels? Additionally they now use dispensers on the wall for soap, shampoo etc. The soap dispenser by the sink was empty, as was the shampoo and conditioner in the shower. A very disappointing stay.

Lizzy was awesome! Great service, very attentive, and has a wonderful personality. Just great with guests. Could not ask for more. This review says I have to put in more characters which I think is silly to rate someone when I'm pretty direct, so I'm writing this extra sentence for no reason.

Stayed 3 nights at the Hilton Gardens Inn, Saratoga Springs, NY. First met John at the front desk, who made my stay a complete joy. He was helpful and knowledgeable to all of my needs. Should I ever stay In Saratoga springs again. I will be sure to contact the Hilton Gardens Inn and verify that John is still working and if not make arrangements At whatever establishment he’s currently at.

if i could give a 0 rating I would. the man at the front desk was extremely rude and not understanding nor accommodating at all about our situation - will NEVER stay at a Hilton Garden again. we were informed the hotel was in a certain location and it was completely false

Initially booked thru 3rd party, totally incompetent, they messed up bed type etc. Called hotel directly spoke 2 RoseAnne who cheerfully fulfilled my requests. She was a joy to deal with. Arrived with 3 friends 4 two night stay, Room was exactly as requested, 2 queen beds, extra towels, cups, coffee etc. The outside area with padded chairs, tables, umbrellas was perfect gathering place after walking, shopping etc. A big TY 2 RoseAnne for her initial intro to the hotel.

If you read my reviews you probably know I used google translate bc I speak and write Japanese and live in a large minka in Kyoto. Lol! Me and my family used this facility for 3 nights for the state chess championships. When we got in I was checking in and they tried to charge me 477 dollars twice! I already paid through ******* and a lady helped us. Honestly, people! They made me pay an extra 40 dollars. Why? My kids liked the horse pics, though. The room wasn't a great quality for the amount I paid to stay here. It was small, and the TV glitches. BED was nice but breakfast was 11 dollars. The pool was closed which is the reason I booked this place. It is close to Ben and Jerry's, though. Best ice cream ever the kids loved it. I thought this was hilton, maybe they just paid for hiltons name.i should have booked the event hotel and paid the extra 100 dollars.