Hotel Oasis

The website should state that there is comprehensive building work going on next door or at least a heads up about the construction work before check-in would have been appreciated. We complained many times; the hotel suggested that maybe we shouldn't be in our room between 10am-2pm, when the work was supposedly going on. This was never the case. It started earlier and finished later, sometimes at 7 am. The builders were very close to our balcony, so there was very little privacy. The only respite was on Sunday. This actually ruined our time in Saranda - which was actually really disappointing. Upon arrival at a hotel I would expect the card reader to be working - we eventually were able to pay by card. No comments as to why they would prefer for you to pay with cash. I would expect to get the same room that I actually paid for. We booked a king-size room for 5 nights. Their website is misleading. Their website states that certain rooms have certain amenities, which was not the case - a bath, cable tv, for example. Eventually we were moved to a junior suite- however, the description and photos on the website are also misleading. I would expect two key cards, without having to ask when you're a party of four people. The room said it was suitable for 5 adults. It definitely wasn't. We were 2 adults and 2 children and the room wasn't big enough for us. Regarding the coffee/tea in the room we had to ask reception for a refill every day. We do pay for every night so we expected it to be refilled on a daily basis. Maybe this is more of a hotel for a one-night stay. The breakfast staff were helpful and hands on, unfortunately they don't run the hotel. For a 4-star hotel one would expect the wifi and air conditioning to work more than just intermittently.

The hotel is not located in the center of the city nor is it on the sea. To reach the hotel one has to climb a steep concrete slope. There is only one small elevator. The room is okay, but small. The bed is firm, the water is hot. The shower is slippery and it sprays water into the rest of the bathroom making it slippery, too. Dinner was not a success. Breakfast was better.

The hotel is maintained by Sofia and team. It’s a family run business. A home away from home. Each one of them serve with a smile, whatever the request or the time. The view is great. Rooms are clean. They help you with parking. You are treated like a royalty