Holiday Inn Express Ankara - Airport

I was informed that my booking was not paid when I have actually paid in advance through trip.com. The receptionist at that time was not very fluent in english so I had problems communicating. Thankfully they let me check in for the night but they said that I might need to pay during checkout tomorrow. I was very grateful that my sister was able to connect to the Trip.com customer service at Singapore and was able to resolve this issue. The other receptionist that I met during checkout was more fluent in English and was very helpful with helping us with the issue. I managed to resolve this and was able to enjoy my breakfast with ease

Racist, arrogant lady ELIF @ reception. If you don't have western passport then unfortunately you won't get any service or respect.

I frequently have transfer flights, and it has become a habit for me to stay at this hotel whenever I do. The hotel's proximity to the airport is extremely convenient, and the rooms are consistently comfortable and well-maintained. Additionally, the staff is always very welcoming and professional, which makes each stay a pleasant experience.

The rooms were clean, the service was good, only the breakfast was a little inadequate

I booked this hotel for my mother instead of a business lounge during her long layover at Ankara Airport. The hotel offers complimentary airport transfers, cater to travelers’ needs, and even provide free early check-in. The property is exceptionally clean, and the staff members are very friendly and polite.

Excellent service! The reception staff were extremely helpful.