Sapporo Excel Hotel Tokyu

Great hotel, clean and comfortable room, convenient location! One thing that surprised me, though, was a total lack of laundry machines... it's the only hotel in Japan from 20+ that I've stayed in that doesn't have coin laundry on site... this made it not very convenient... other than that, it was great!

Strategic location hotel nearby train station and tram around 5 minutes walk. Bed very comfortable. There’s currency exchange at the lobby, changed my 20£ managed to get 3k plus Yen. Eatery walking distance as well and convenience store.

Hotel room was huge and very spacious by japanese standards. Bed was comfortable, room was clean and a full set of amenities was available for us to use. The massage chair was amazing especially after a full day worth of walking. And the free shuttle bus to Sapporo Station on our last day was very convenient and a life saver! Especially with our heavy luggage bags, it would have been troublesome to have to carry them down the subway stairs. So it really helped us alot! And please do book a space for the bus in advance. However, I wished staff service would have been better. Front desks was very helpful, but on our first night, we called for help in the night because we couldn’t find anyway to turn off the overhead light for the right side bed. When we asked for someone to come and help us eventually, the male staff who came sounded very irritated and unhappy. Don’t know if it was a wiring problem or some setting in the main room control panel, but there was NO WAY we could have figured it out ourselves. In fact, every morning at 7am, just that particular light on the right side bed would turn on automatically by itself and wake me up. I hope that the hotel can rectify that problem.