Chateraise Gateaux Kingdom Sapporo Hotel & Spa Resort

This was probably the anti- climax of our trip. Having been to Sapporo and Hakodate, I thought that a relaxing vacation at a hotel/Spa would be a good retreat before coming back home. Instead this place was a total letdown. 1). The place is dirty...It looked like it has been bought over with no renovation done. The carpets are smelly and moldly. The furniture looks dated. The bed has an awful ordour. 2). The facilities...They gym equipment is so old that it looked like it was there since the 70s. And the have the audacity to charge you for usage of the gym. 3). Half the facilities are closed...When we got there hoping to play with the slides and soak in some sun, the adult pool was closed and so were the tube slides. 4). The staff...They cannot speak English and there was a female staff at the Spa counter who ignored answering and just looked blindly through you. At least Trip.com or the hotel should inform the consumer that the main facilities are closed. Nobody informed us. In the future, it would be good to inform customers that such a place is mainly for kids and their Englsih comprehension and communication is limited. I would not recommend this place to anyone travelling far from abroad.

Very nice older resort that had a lot of commodities I didn't expect for the price. A bit out of the way unless you have a car

宿泊すると温泉とプールを無料で入れるのが嬉しい！ ただ場所が札幌からシャトルバスで40分と遠い。その分、静かに過ごせるのですが…。シャトルバスの本数をもう少し増やしていただけたらありがたいです。