Chateraise Gateaux Kingdom Sapporo Hotel & Spa Resort

This was probably the anti- climax of our trip. Having been to Sapporo and Hakodate, I thought that a relaxing vacation at a hotel/Spa would be a good retreat before coming back home. Instead this place was a total letdown. 1). The place is dirty...It looked like it has been bought over with no renovation done. The carpets are smelly and moldly. The furniture looks dated. The bed has an awful ordour. 2). The facilities...They gym equipment is so old that it looked like it was there since the 70s. And the have the audacity to charge you for usage of the gym. 3). Half the facilities are closed...When we got there hoping to play with the slides and soak in some sun, the adult pool was closed and so were the tube slides. 4). The staff...They cannot speak English and there was a female staff at the Spa counter who ignored answering and just looked blindly through you. At least Trip.com or the hotel should inform the consumer that the main facilities are closed. Nobody informed us. In the future, it would be good to inform customers that such a place is mainly for kids and their Englsih comprehension and communication is limited. I would not recommend this place to anyone travelling far from abroad.

Room was tiny, but it did the job.

Very nice older resort that had a lot of commodities I didn't expect for the price. A bit out of the way unless you have a car

Location is far but has shuttle bus from Sapporo station which is ok. There was no air conditioning in the room which was turned off, so the room was very stuffy. As the hotel is not at full capacity, all the restaurants are closed so you are stuck with a buffet every meal. The nearest convenience store is around 10-15 mins away. The swimming pool and spa are decent.

今回、函館から0歳の息子を連れて家族3人で急遽札幌まで遊びに行きました。当日予約にも関わらず、素敵なお部屋を用意してくださりとても良かったです。 また、子連れでも安心して宿泊できる設備や備品が揃っていて、朝夕食もスタッフさんに声を掛けると離乳食も用意してくれて本当に助かりました。 プールも水場用おむつと水着を着用すれば、未就学児でも楽しむことが出来て、レンタルですが足を通すタイプの浮き輪もあり、溺れる心配もありませんでした。 機会があればまた宿泊に行きたいです。 次は2泊以上滞在したい！

館内全てきれいで良かったです、 お部屋のマットレスがかなり硬かったです。

雖然酒店比較舊一些，但是十分清潔整齊。請留意水上滑梯是需要額外收費的，另外室外的游泳池部份需要留意開放時間。由於我們是六月份入住的，天氣不是太熱，所以室內的泳池部份雖然有暖水，但是還是有一點點冷。建議如果有小朋友的話都穿着長袖的泳衣會比較好一點。 反而溫泉的部份比較有驚喜，有室外的獨立泡湯位置。室內的浴場地方都很寬敞。梳洗的位置也很多。 另外非常值得一提的，就是非常建議加購晚餐，晚餐的蟹腳絕對會令酒店值回票價！因為他們的蟹腳是很多肉，很新鮮，沒有雪藏味的！亦不需要擔心沒有refill，一直都是滿滿的！

充実したホテルでした！ 朝食もほかとは違ってすごく楽しむことができました。部屋もきれいで完璧なホテルだったのでまた泊まりたいと思いました。

混んでましたがすごく楽しめました