Suizantei Club Jozankei-Adults Only

We stayed in Room 300, "Hotaruya," which was clearly designated as a non-smoking room. However, the bathroom had a strong residual smell of smoke, which even spread into the inner part of the room. During check-in, when inspecting the room, I immediately pointed this out to the reception staff, but they insisted they couldn’t smell anything. After dinner, still finding the smell unbearable, I went down to the front desk to request further action. The staff assured me they would spend an hour deodorizing the room. Unfortunately, the results were ineffective, confirming that the smoke odor was not minor and persisted throughout the night, leaving me feeling nauseous at times. Even if a previous guest was a heavy smoker, please thoroughly inspect and improve the winter ventilation system in your bathrooms. One staff member claimed not to notice the smell, while another spent an hour trying to remove it with no success. I trust you can check your records to see if anyone smoked in this room, especially since you made it clear during check-in that smoking in a non-smoking room would result in a fine. This shouldn’t be an issue for the next guest—especially when it’s been explicitly pointed out. I urge your staff to take such concerns seriously. At the very least, they could remove their masks to verify the smell themselves or ask a non-smoking colleague to confirm.

Don’t listen to customer

겨울 삿포로 여행 계획하면서 여행 마무리로 온천에서 하루 푹 쉬고 오는 일정으로 엄청 열심히 서치하고 결정한 숙소입니다 송영버스 예약하고 가서 삿포로에서 료칸까지 편하게 이동 할수있었구요 진짜 조용하고 깨끗하고 음식도 너무 깔끔하고 맛있었습니다 방에 노천탕이 있는것도 선택이유중 하나였는데 역시 너무좋았어요 하루만 예약한걸 너무 후회했어요 다음 겨울에 꼭!!!!!다시갈 계획입니다