Mitsui Garden Hotel Sapporo

The staff services are not awful. After staying for three nights and checking out, the chunky lady refused to store my luggage. She asked for my passport right after I passed the main entrance and in the lounge area but not the front desk. I understand only a small portion of Japanese people understand English. I spoke slowly to her in English and told her I was speaking in English and surely she knows I'm speaking in English. However, she keeps using a Mandarin translation pocket device and didn't realise Cantonese language is different. I see English has been the lingua franca but that's not the lady's and her coworker's views. Try to avoid this hotel if you're a Hongkongese, *********, Mainland Chinese because more than one staff member is racist. They will just keep rolling their eyes and their facial expressions and fitgets are telling their guests only Japanese people are welcomed.

Cozy place with very good location! The room is big enough for the luggage too.

I had a very pleasant stay. The staff were exceptionally helpful and responded quickly when I contacted them regarding a toiletry bag I had accidentally left behind.