Jozankei Onsen Yurakusoan

The overall service was excellent, particularly the dinner and the breakfast arrangements. The Private Onsens facilities were extremely impressive. The only area for improvement was the supply of kimonos, as they were not readily available for ladies most of the time. Additionally, more colorful options would be appreciated.

It is a great property for family trip! Awesome onsen and very close to beautiful nature!

This hotel offers absolutely no service. I had booked a bus transfer in advance but was directly told there was no bus. Upon arrival, I was rudely denied entry and was told to stand at the entrance for reservation confirmation. Even after presenting my passport and confirming the reservation, they still insisted on me providing the booking number. A one-hour late checkout was also not allowed unless we paid 2000 yen per person. Other experiences were fine—the room was decent—but the front desk staff clearly lack training and have very poor service skills.

Highly recommend location is good where a peaceful and very traditional. I really enjoyed.

Amazing experience in the hotel, very comfort environment and room, excellent snow view while enjoying onsen. There is Lawson nearby within 500m. Breakfast and dinner not so recommended as you can get nicer food at Sapporo with same price ;)

There was no prior communication about the dinner timeslot but then when I arrived the hotel at 17:45， the staff told me that the only timeslot I got was at 17:30