Lady Hill Sapa Resort

had an amazing stay at lady hill. we got the mountain view room and the view was amazing. the room was very clean and even nicer than the photos! there is also a shuttle service to town, which makes up for the slightly further distance from town. there is also an on-demand buggy service that sends you to the entrance of the muong hua cable car station for fansipan. also shout out to nami for the wonderful service! :)

Beautiful resort with very helpful staff! I enjoyed my stay.

What a stunning hotel, great view of Fansipan and easy access, they provide free daily shuttle bus to and from the town Great customer service and easy communication , they go above and beyond to help with many requests, they help with the setup of the wedding proposal decoration which was so stunning and exceeded our expectations, thanks to the team who assisted with the setup Breakfast buffet had so many choice and varieties for different nationalities with great quality food and hygiene Couldn't recommend more if you are planning to come to Sapa for a visit

It is unfortuate we are having to write a negative review because we were really looking forward to our stay. Our room was beautiful and the check in process was smooth and staff were extremely friendly. Breakfast was a really good selection. However we booked this stay due to the spa facilities and we were extremely let down. On the first day we arrived late afternoon and went straight to the spa for a massage which was lovely and staff attentive. However the spa itself was unclean, there was a strong sewage smell and the changing room were dirty with wet towels everywhere, overflowing showers and general rubbish around. On the second day we headed up to use the gym and spa however the heated pool was broken, the sauna doors had been left open so no heat, the herbal pools had to amenities or plugs to fill the baths with. There was a queue of day guests getting refunds so we asked the manager if it was possible we could be compensated as we booked based on the spa facilities and both days hadn't been the best experiences. She told us no as we were not paying customers to the spa (even though we paid to stay two nights), she told us if she refunded us she would have to take wages from the staff or give up her wage. She said the spa was free so there was nothing to refund. We asked for a complaints email but she told us no as she feared for her job. She instead sent a fruit platter of three oranges and two apples to our room. This was unfortunate as the main reason we stayed here was for the spa use.

Location and view from the hotel as amazing. Staff were helpful. Unable to do early check-in coming from overnight bus was a bummer. Staff were generally helpful.

Great location away from the hustle and bustle of the City Center. Had views of the mountains from the Bungalow and views of Fansipan during Breakfast. One of the best resort to stay in. Service Stuff were exceptional and polite in every way - helped out when we needed assistance and carefully explained when there’s a need to. Bellboys where at your service everytime you reach the lobby, reception stuff were always fretting you and ensuring you’re feeling at home. Stayed in the Sam Moc Bungalow away from the main building. Yes surely there were in convenience, but there were complimentary buggy rides around. Heated pool was crowded at the point we went, outdoor pool was freezing, it be in the mountain. All in all, We will revisit again if possible!