Hotel Fasano Sao Paulo Itaim

Great food and drinks at the rooftop bar/restaurant. Just see in advance if there is tables available… it was close for some private event one night we were there Breakfast is amazing with a lot of selection. The bed is huge and really comfortable. And the staff is really helpful and fast with any wishes you may have.

I booked through my trusted tour opertaor and couldn't be happier with this hotel. My opinion might be a little biased, because I'm an architect and this hotel was designed by my favorite Brasilian architect. The hotel is amazing, the interior design is flawless and the room I stayed in was very spacious. Even with a small living area in front of the bed. Eveything was top quality. Not a single ray of light enters through the windows when the black out is down. My only comments would be, that although the service in the front desk was incredible, I didn't felt the same friendliness in the terrace bar... like they were forced to be there. And do eat breakfast, they give you the BEST cheese bread I tried in all of Brazil, but if you want eggs of any kind, you have to ask for them... but I think this is a common think in brazilian hotels. I really wished I could have stayed more time.

Excellent boutique. Well trained staff, fluent in English, made arrival and departure seamless. Attractive, clean, and well appointed room. Comfortable bed, quality linens and towels. Attractive finishing in common areas. Convenient location.

THE BEST HÔTEL IN TOWN ! FASANO the hôtel and the Team is amazing ! Fantastic location And Renata and the team so nice And the Gero restaurant and the pool amazing ! BRAVO it’s a 20 on 20 👏👏 The Gym is perfect too with new machines and the view 👍 FASANO AND ITAIM The perfect duo

To start, the hotel suffers from an interior design and architectural team that place guest comfort at the bottom of the check list. Guest rooms are not sound proofed. Activity in the hallway can be heard due materials used, types of doors and poor interior room design. During my recent two night stay, I heard guests in the middle of the night, walking, talking, steering their rollers. The rooms are very likely not the actual size promoted in all Fasano internet media. I doubt the room is 30 sqm (330 sft) based on experience and counting tiles on the floor. If it is, it's bad space planning. The guest walks head-on into the room. Bathroom door opens into the room and not the bathroom, creating a very awkward flow. The guest room is exceptionally narrow, similar to a Hilton built in the 1950's. Housekeeping had a lot to be desired. Plumbing needed maintenance, when that should be a minor detail worked through before a new guest arrives. On the plus, very friendly staff, but limited working knowledge of English, which handicaps their abilities to assist.

I booked a flexible room rate. I then cancelled with long advance notice. They wrongly charged my credit card. And while acknowledging their back office mistake; failed to reimburse me. I had to have my credit card company intervening. Very poor service for a hotel of this “standing”.