Fairmont Sanya Haitang Bay anmeldelser

Svar fra overnatningssted: Dear Guest. Thank you for your wonderful feedback regarding your stay at Fairmont Sanya Haitang Bay. We are delighted to hear that you found the check-in process efficient and that Leo provided you with attentive service throughout your visit. Our team strives to create memorable experiences, and it’s heartwarming to know that Leo’s efforts added warmth to your trip. We look forward to welcoming you back for another enjoyable stay in the future.

Svar fra overnatningssted: Dear Guest, Thank you for your kind words regarding your recent stay at Fairmont Sanya Haitang Bay. We are delighted to hear that you appreciated our dedicated staff, the cleanliness of our rooms, and the quality of our dining options. It is rewarding to know that our efforts to create a peaceful environment and engaging activities contributed to your enjoyable experience. Your recognition of Manager Nicole’s commitment to ensuring your satisfaction is greatly appreciated, and we will certainly share your compliments with her. We look forward to welcoming you back for another delightful stay in the future. Best regards,

Svar fra overnatningssted: Dear Guest,Thank you for sharing your feedback regarding your recent stay. We appreciate your positive remarks about the spacious room and pool. However, we regret the inconvenience you experienced with the room view and the accessibility to amenities. Our team strives to ensure guest satisfaction, and we apologize for any oversight regarding your initial room assignment. We are continually working to enhance our facilities and services to better meet our guests' expectations.Thank you for your understanding, and we hope to welcome you back for an improved experience.

Svar fra overnatningssted: Dear Guest, Warm Greetings from Fairmont Sanya Haitang Bay. Thanks for sharing your valuable feedback with regards to service and breakfast. We would like to take this opportunity to apologize for any inconvenience our facilities and cleanliness may have caused you, your comments about beach and facilities have been documented and effective action will be taken. We appreciate your feedback as this is our best resource for improving guest guest service. We looking forward to hearing from you and to welcoming you back to Fairmont Sanya Haitang Bay in near future. Thank you.

Svar fra overnatningssted: Dear Guest, It is a great pleasure that you have expressed your satisfaction with our service and accommodation. Joly has been highly recognized by you for her excellent service and I would like to personally express my appreciation for her professionalism and enthusiasm. Regarding the updates of the rooms, we will continually follow our renovation plan, upgrading the upcoming room facilities to provide a more modern, comfortable option. Your breakfast experience gives us great encouragement, and we will continue to offer a rich and varied dishes. Thank you for your valuable feedback. Please come back next time you visit. We will continue to work hard to improve our service and experience. Once again, thank you for your praise and support. I hope you can experience the unique charm of our hotel again next time!

Svar fra overnatningssted: Dear Guest,We are deeply apologetic for the extremely disappointing experience you had at our hotel. Your detailed feedback has been received with great concern, and we sincerely thank you for taking the time to point out these issues.1. Room issuesWe are mortified that the room facilities failed to function properly. Our maintenance team is now conducting a comprehensive inspection of all rooms to ensure that locks, service buttons, and lighting systems are in perfect working order. Regarding the mold smell, we have initiated a deep - cleaning and disinfection process in all bathrooms. We have also reprimanded the housekeeping staff for their negligence and have provided additional training to improve their service attitude and quality.2. Pool serviceThe lack of food and beverage service at the pool and the inappropriate suggestion from our staff are unacceptable. We have immediately organized a training for pool - side services, to improve the service quality, We are also in the process of cleaning and replacing the filthy lounge chairs to ensure a more comfortable environment for our guests.3. Signage problemsWe are rectifying the illogical signage system. A professional team is now mapping out a more reasonable layout for all signs, especially those related to key areas such as the fitness room, to ensure clear and accurate guidance for guests.4. Service language barrierWe understand the importance of multilingual service in an international hotel. To address this, we are recruiting staff with proficient English and French skills and arranging intensive language training for our existing employees. All hotel descriptions and activity information will be translated into multiple languages to better serve non - Chinese guests.5. Attention to detailWe are implementing a strict quality - control system to improve attention to detail. Regular inspections will be carried out to ensure that there are no signs of wear and tear, and that the hotel is kept clean and tidy at all times. We are also working on enhancing staff motivation and professionalism through performance - based incentives.We truly hope that you will give us another chance to make amends. We are committed to transforming our hotel to meet the high standards expected of a 5 - star property. If you decide to visit us again, please contact me directly, and I will personally ensure that your stay is nothing short of exceptional.Sincerely,Director of Guest Experience

Svar fra overnatningssted: Dear Guest,Warm greetings from the stunning Fairmont Sanya Haitang Bay.Thank you very much, for taking the time to share all the great aspects that our Sanctuary for the Senses provided you on your well-deserved holiday.It gives me great pleasure to read your comments regarding warm hospitality, our swimming pool and Service. We all hope to have the opportunity to pamper you the Fairmont way very soon.Best Regards,

Svar fra overnatningssted: Dear guest, Thank you for stayed with us recently, we are so glad that you enjoyed everything here however we felt sorry about the smelly room , we have already finished room maintenance, and also we would like to thank you for your valuable feedback, we are looking forward to seeing you again. best regards.

Svar fra overnatningssted: Warm greetings from the stunning Fairmont Sanya Haitang Bay. Thank you very much, for taking the time to share all the great aspects that our Sanctuary for the Senses provided you on your well-deserved holiday. It gives me great pleasure to read your comments regarding room. We will continuously promote the renovation and maintenance plan of the rooms. We all hope to have the opportunity to pamper you the Fairmont way very soon. Best Regards,

Svar fra overnatningssted: Dear guest, thank you very much for giving high comments on our internal facilities and paying attention to our exterior renovation project. We are deeply sorry for the inconvenience caused by the construction. We all hope to have the opportunity to pamper you the Fairmont way very soon. Best Regards,