Fairmont Sanya Haitang Bay

Excellent services and great facilities. Manager Eva Li arranged perfect transportation for us to airport and solved our phone charger problem efficiently despite our super tight schedule on departure day. Manager Leo arranged a very delicious Chinese set lunch on the second day of our stay to make a beautiful noon of the day. The guest relationship Steven Huang is very friendly and recommended nice places to visit during our stay. The room cleaner Huang, Shi Min is not only do an excellent job , but also leave a very nice note in the room to perfect his performance. The private beach of the resort is so beautiful, resort service team members are very friendly and do great jobs. We are also very impressed by the Chinese restaurant’s manager Bobby Shi (Shi Tong)’s hospitality and good arrangements of the food for us. And the Chef of the Spain restaurant La Mesa Wang, Zhi Cheng cooked delicious foods and we enjoyed the dinner and a happy night. Must recommend this resort to all friends. Good job Fairmount Sanya Haitang Bay!

A great hotel that has everything to be perfect, but misses a couple of points for not having a pool bar active, slow service in the sunset open air dining, and not having a child water play despite the vast area. It also looked like several areas were shut down. The gym though is a great highlight with new equipment and open 24/7.

This hotel is one of the best we’ve ever stayed at! The architecture is fascinating, the cuisine is superb, and the service is outstanding. The hotel is located in Haitan Bay, where swimming isn’t allowed, but you can easily reach neighboring Yalong Bay by taxi or downtown Sanya. I’d especially like to highlight the gym. Many hotels treat this amenity as an afterthought, equipping their fitness centers with just the bare minimum. But at the Fairmont, the gym is absolutely fantastic. A huge thank you to our manager, Nicole Xiaohu, who assisted us with every request and made our stay as comfortable as possible. We’d be delighted to return to the Fairmont again!

Very nice experience, hotel exceptionally clean, staff attentive, the master chef Addis Zhao fantastic, Neil Feng polite and helpful and the ambassador Nicole helpful. Many staff spoke English which helped.

Large room with plenty of space. Long walk through the building to the amenities though. Pool is nice, but lacks bar facilities. Difficult to get drinks and food. Booked a room with garden view but got a view on an old roof. They gave me a better room after complaining. Why not give a room with a good view straight away? The hotel is a bit dated but price/quality is ok.

The two things that deserves 5 stars is the service and personnel, and the breakfast. They helped with everything from luggage, sent fruit to the room. The room was in good condition, but the TV didn't work well.The hotel seems to have moved away from plastic bottles and other plastic items to be more eco friendly which I want to applaud. However, the hotel facilities outside of the lobby are in bad condition. Some buildings seem to fall apart, even around the pool area and the beach was extremely dirty. Plastic bottles everywhere on the beach and a big sign that it's forbidden to swim there. That was disappointing. Would recommend finding a hotel at Yalongwan around same price level.