Sanya Fengshang Haijingdujiagongyu

I have mixed feelings about this place. The best part is the location. You are on a main road with many shops, restaurants and bus stops as well as the beach. I also liked the pool despite it being a little too shallow. The view from my balcony was also great. One problem was cleanliness. Never walk around the room barefoot cause your feet will get dirty. It also looked like the crockery and kitchen utensils were not cleaned before I arrived. As you can see some of the utensils were dusty! Hot water was another issue. Obviously you need hot water to properly wash your hands and dirty dishes. However I only had hot water in the shower, not in the kitchen nor bathroom sink. This leads to my next issue which is service. I told the staff about the lack of hot water on the Friday and they said they would fix it at some point during the day while I am out with my friend. I come back at roughly 9pm to find out there is still no hot water. On Saturday morning I remind them to fix it before I go out again, hoping when I return I will have hot water. While I'm at the beach I miss a call from them. Turns out instead of fixing the issue, they want to move me to another room with hot water. When I return from the beach I saw the message and told them I am ready to move to the new room. But they replied saying I was too late and they gave the room to someone else. (If I did take that room, does that mean the other guest would have my room and have to suffer with cold water instead of me?) Instead of taking responsibility for not providing hot water or trying to fix it, the staff tried to blame me and said I can't get hot water cause I was too busy to answer their calls. When I pushed back on that comment their next excuse was that a lack of hot water is a common problem in Hainan? But then they said they would check if there was a free room with hot water the next day (Sunday). However, they never contacted me about that again so I just gave up trying. If they couldn't fix the problem, they could have at least offered me compensation but they didn't. This experience made me feel dismissed and unimportant as a paying guest. To sum up, I wouldn't stay here again based on my experience. If they were to give me a room with hot water in the shower AND in both sinks, that's great. However, I would still have to deal with dirty floors and cookware + tableware. It's definitely not the worst place I've stayed in but regardless it didn't meet my standards so I still wouldn't stay here if I return to Sanya. Disappointing.

房間面積大。第一天跟朋友住的兩室一廳的，客廳特別寬敞，有一個房和客廳是無敵海景。第二天第三天我一個人住的是親子的那種（老闆娘給我升級的🤗）隔壁是一個部隊，安全感拉滿，我見評論説有拉練的聲音吵醒，我是沒有遇上，早上都是睡到8/9點。姐妹們，躺在床上看海景和晚霞太爽啦，這個夏天要帶上喜歡的人來看海，就住這家酒店，便宜又實惠！下樓過馬路就是椰夢長廊，去蜈支洲島和南海觀音都差不多30多公里，打車或者公交都可以，小區門口就有！吃的小區門口就有，不過價格是貴了點。總之，環境好，設施可以，服務好！推薦入住！旺季記得提前訂喲！

環境：一開門就是大海地理位置： 位置優越，交通便利 服務質量：前台專業，服務細節關懷 設施環境：房間舒適，設施齊全 衞生細節：清潔嚴格，安全保障 餐飲體驗：早餐豐富，餐廳環境優質 性價比與推薦：高性價比，強烈推薦