Sanya Fengshang Haijingdujiagongyu

I have mixed feelings about this place. The best part is the location. You are on a main road with many shops, restaurants and bus stops as well as the beach. I also liked the pool despite it being a little too shallow. The view from my balcony was also great. One problem was cleanliness. Never walk around the room barefoot cause your feet will get dirty. It also looked like the crockery and kitchen utensils were not cleaned before I arrived. As you can see some of the utensils were dusty! Hot water was another issue. Obviously you need hot water to properly wash your hands and dirty dishes. However I only had hot water in the shower, not in the kitchen nor bathroom sink. This leads to my next issue which is service. I told the staff about the lack of hot water on the Friday and they said they would fix it at some point during the day while I am out with my friend. I come back at roughly 9pm to find out there is still no hot water. On Saturday morning I remind them to fix it before I go out again, hoping when I return I will have hot water. While I'm at the beach I miss a call from them. Turns out instead of fixing the issue, they want to move me to another room with hot water. When I return from the beach I saw the message and told them I am ready to move to the new room. But they replied saying I was too late and they gave the room to someone else. (If I did take that room, does that mean the other guest would have my room and have to suffer with cold water instead of me?) Instead of taking responsibility for not providing hot water or trying to fix it, the staff tried to blame me and said I can't get hot water cause I was too busy to answer their calls. When I pushed back on that comment their next excuse was that a lack of hot water is a common problem in Hainan? But then they said they would check if there was a free room with hot water the next day (Sunday). However, they never contacted me about that again so I just gave up trying. If they couldn't fix the problem, they could have at least offered me compensation but they didn't. This experience made me feel dismissed and unimportant as a paying guest. To sum up, I wouldn't stay here again based on my experience. If they were to give me a room with hot water in the shower AND in both sinks, that's great. However, I would still have to deal with dirty floors and cookware + tableware. It's definitely not the worst place I've stayed in but regardless it didn't meet my standards so I still wouldn't stay here if I return to Sanya. Disappointing.

設施和環境：設施基本都齊全，每個房間都有空調，靠海特別近，南北通透，還有停車場以及周邊各種美食，懶人必備選項。兩房3個人非常夠用，4個人因為有兩位女士，所以想試試三房兩衞，方便化粧之類的。 衞生：很乾凈，沒有任何有味道的污漬和垃圾，大家都很滿意。對比國光滙豪，這裏沒有什麼隱翅蟲，並且超寬的涼衣空間。 服務：外賣可以送上樓，前台微信回覆及時，電話一直暢通，一直積極解答我們的詢問，也非常熱心提供換房參觀服務，對我們非常照顧，非常滿意，值得五星推薦，希望再接再厲。

公寓位置不錯，小區大部分都是做旅遊公寓的，大門對面就是椰林長廊，想下海游泳的很方便，周邊吃飯也很多，房間裝修一般，但該有的電器都有，冰箱，洗衣機都有，廚房有基礎的煤氣灶，但是沒有廚房用具和調料，想做飯不是很方便，可能要問問。我住的是10樓的2室一廳，蠻大的，可以看見海，景色不錯，總體還可以。缺點是洗澡水小，衞生間有股下水道的味道，雖然店家也讓阿姨來處理了，但是住的幾天裏還是不時的有味道，這點我不太滿意。