Crowne Plaza Resort Sanya Bay

I have been to hotels at Yalong Bay, Haitang Bay etc. I think you can find better hotels with similar rate. Not much of an intentional branding feel. The hotel is under renovation. They try to do it discreetly but it will still disrupt your stay. 1. Only 1 Lift out of 3 working on 22 Nov morning. Many tourists waited for 5 min just to go down for breakfast. 2. First 2 days were ok. On my last day, the housekeeping started polishing the marble floor more intensively near the lift from morning to evening. This was scheduled yet the hotel put our room near the lift at our check-in. If they are doing this, they should have placed us elsewhere. I had intentionally asked for a quiet room. 3. Breakfast Very good variety but not palatable. Except the coffee is good. 4. VIP lounge Don’t!! pay for this upgrade. The happy hours serve drinks without cocktail, they give only the basic like soft drinks, coffee and nice cakes and sandwiches. Coffee here is bad, temperature at room temperature. Not as good as the breakfast. 5. Housekeeping On the last day, many items in the room were not refilled. Minibar, Recycled Slipper, Bathroom robe. I have to inform them about the robe in case I was charged upon check-out. 6. Butler You are assigned to a butler but I have never met her in person. We communicated via wechat. This is the only thing good of this stay.She is prompt and helpful. 7. Pool is under renovation. Only one part is opened. But from our room, we get a nice view of the working pool and sea. This is good. 8. Chinese restaurant Food is tasty except it is at the basement. Not much of a view.

Our holiday in Crowne Plaza Sanya Bay was amazing! Hotel is close to the airport but we didn't't hear any noise during our stay. Rooms are big and clean, and there is amazing bathtub on the balcony. We've arrived on my son's birthday and hotel gifted him a cake! It was so delicious and many thanks to Spring who organized all and made our holiday so pleasant!

Fantastic service. We got engaged and it was a magical experience thanks to the hotel and staff

good to stay with families

We loved staying at Crowne Plaza because it's so clean and the staff is friendly. Eason at the front desk spoke very good English and had us settled in shortly after our arrival. The only disappointment was the location. We had to travel to shops every day to buy items that we needed. Also, the private company at the hotel offering yacht rides and water activities cheated us out of some money by not honouring the agreement. Other than that, we loved our stay.

Quite a grand looking hotel. We booked club connecting rooms and the 2 rooms were large and well equipped. The Club lounge was terrible with awful food and drink and no windows - not worth it. Breakfast was average and I found the constantly sticky tables very off putting. Breakfast was in a canteen-style room called ‘all-day dining’, it was only open for breakfast. We used meituan or other restaurants outside the hotel for lunch and dinner. Location is on the beach, but there’s literally nothing really worth visiting within walking distance and we had to rely on taking DiDis everywhere. One or 2 people spoke a bit of English, luckily my son speaks Chinese, I am not sure how easy it would’ve been without him translating. Would I return, probably not, I’d pay more and go to a proper 5 star hotel