Atlantis Sanya

Rengøring: Virkelig dårlig. Til en pris på over 2000 for en nat er det langt under forventning. Der var fem-seks hår i badeværelsets badekar, og gulvet i værelset så slet ikke ud til at være moppet. Når man kiggede mod solen, var der mange pletter. Faciliteterne er standard for denne type hotel, men det er nok på grund af den store popularitet, at rengøringen er så dårlig. Man kan forestille sig, at andre aspekter af ledelsen også er utilfredsstillende. Hvis man aldrig har prøvet det, kan man give det et forsøg, men jeg vil sandsynligvis ikke vælge at bo her igen næste gang. Det er lidt skuffende. Det er jo ikke første gang, jeg bor på et hotel af denne standard, men det er virkelig første gang, jeg har oplevet noget lignende – flere hår i badekarret. Det kan jeg simpelthen ikke acceptere.

Anbefalet af en anmelder: Fem stjerner Hotellets særpræg: Så sjovt og underholdende! Både ældre og børn vil elske hotellets to store swimmingpools, vandlandet og den direkte adgang til The Lost Chambers Aquarium uden at skulle forlade hotellet. Kom og se de to hvalpe, hvide belugahvaler, og en ny kæmpe blæksprutteunge, der kun er tre måneder gammel, men allerede er stor og interagerer med mennesker – virkelig intelligent! Lige inden for hotellets lobby finder man et populært fotosted med en søheste-skulptur. Da det er tiårsjubilæet for “Octonauts”, er der også relaterede aktiviteter her. Overnatning og mad: Værelset var meget rent og praktisk indrettet. De to enkeltsenge målte 1,5 meter hver, så to personer kunne sove komfortabelt. Hotellet stillede tørrestativer til rådighed, så man kunne tørre tøj efter svømning. Fra balkonen var der panoramaudsigt over hele området. Restauranterne Saffron og Kaleidescope tilbyder begge en blanding af kinesisk og vestlig mad. Jeg anbefaler at stå tidligt op og gå kl. 7, når de åbner. Saffron anbefales især, da der er et større udvalg. Der kan være kø ved de forskellige madboder i spidsbelastningsperioderne, men generelt er der god orden. Gæsterne er velopdragne, og der var ingen fornemmelse af rod. Børnene kan finde mange desserter her. Menneskelig omsorg: En stor forskel mellem dette hotel og andre hoteller er, at du ikke vil finde en eneste medarbejder, der er ledig eller langsom til at reagere. Hver eneste medarbejder reagerer præcist og hurtigt på gæsternes behov. Ved indgangen kommer de proaktivt og hjælper med bagagen, og inde i lobbyen er der personale, der guider dig, så servicen er yderst opmærksom. Alle medarbejdere udstråler en kærlighed til livet. Jeg håber, at hotellets ledelse fortsat vil give medarbejderne samme varme omsorg, som om virksomheden var deres hjem. Særlig tak: En særlig tak til butleren, lille pindsvinefisk 🐡, for hans varme og opmærksomme pleje. Vi ankom ret sent til hotellet, og den lille pindsvinefisk ventede stadig på os. Han havde allerede reserveret vores værelse på forhånd, var omsorgsfuld over for børnene og talte venligt til dem, så de fik et meget positivt indtryk af ham. Han hjalp os med at bestille delfinshowet til næste dag, spurgte proaktivt om tidspunktet for vores returfly og mindede os om, hvornår vi senest skulle være i lufthavnen. Hans seriøse og ansvarlige tilgang til arbejdet, hans omsorg for gæsterne og hans oprigtighed over for jævnaldrende samt hans venlighed over for børn var tydelig på alle måder. Jeg ønsker ham en god arbejdsdag og et lykkeligt liv hver dag.

Jeg tror ikke, der er nogen, der rejser til Sanya, som ikke kender Atlantis Hotel. Vi kommer her hver vinter, og børnene elsker det. Der er så mange ting at lave her, og servicen er fantastisk. Du kan tilbringe 3 dage og 3 nætter her uden at forlade hotellet, det er virkelig sjovt. Blue Whale-servicen er fremragende, og hotellets omgivelser er dejlige. Faciliteterne er komplette!

Our family had an amazing 2-night stay at Atlantis Sanya, and it was definitely one of the highlights of our trip. The room was spacious, clean, and offered a fantastic ocean view. My two daughters absolutely loved the hotel from the moment we arrived. The seafood dinner buffet was excellent with a wide variety of fresh seafood. For breakfast, there are separate Chinese and Western restaurants. As a Korean family, we enjoyed the Western breakfast much more, and both of my daughters agreed. The water park was huge, exciting, and directly connected to the hotel, making it incredibly convenient. We also had a great time at the aquarium. The mermaid show, marine life exhibits, and the dolphin and sea lion shows were all very entertaining and worth watching. One thing I initially found disappointing was the late check-in time (3:00 PM). However, Atlantis made up for it by allowing us to continue using both the water park and aquarium until 3:00 PM on our check-out day. We checked out in the morning, spent several more hours enjoying the facilities, then used the showers, changing rooms, and complimentary towels before heading to the airport. It made the last day of our trip much more enjoyable. I'm not completely sure, but if you arrive early on your check-in day, it may be possible to use the water park and aquarium before your room is ready. I recommend contacting the hotel in advance to ask. Finally, I highly recommend requesting a butler service, especially if you are an international guest. We were assigned Vivian, who was incredibly helpful throughout our stay. We communicated through WeChat, and she assisted us with hotel information, answered all of our questions, and even helped resolve a payment refund issue. Her kindness and professionalism made our stay much more comfortable. Thank you again, Vivian, for taking such great care of our family during our 2-night stay. We would definitely stay at Atlantis Sanya again and highly recommend it to families traveling with children.

Great stay. 5 days: water park, aquarium, few shows all great! Dasha from the international support team helped us plan our activities to get the most in these days for my kids and for my mom. Atlantis is huge and you really need advice on where to play where to eat what to see at what time. Personnel helps in any aspect. English Russian Chinese Tajik speaking waiters . Plenty of food in buffet they helped me find what's best. Dasha made chat group for me and my family and answered in English and Russian whatever crazy questions we had. One thing missing is the sea. Swimming area is tiny and shallow. Can stay in yalongbay for sea swimming. There's enough to do apart from that. Few pools to play in, with activities for children.

The hotel was absolutely perfect. We stayed for three nights in an all-inclusive ocean-view room. The room was very spacious and comfortable, and even the minibar was complimentary. The hotel also gave small gifts to the children at every meal, which made our daughter very happy. The water park was truly outstanding. Among the dozens of water parks I have visited around the world, Atlantis Sanya has the best water slides I have ever experienced. The most touching moment came after our final lunch. My daughter had accidentally left her Samsung Galaxy tablet behind, and Dasha, a Russian staff member, found it and arranged for it to be delivered to our next hotel. Dasha also helped me when I developed an allergic reaction during my stay and continued to check on my condition with genuine care. Her kindness and exceptional service made our stay even more memorable. Our family will definitely return next year. Thank you, Atlantis Sanya, and a very special thank you to Dasha!

Overall great stay, quality product, attentive services. The hotel room was clean, fun for kids. They arranged a birthday cake and decoration for our birthday, which we really appreciate it. The resorts has lots of entertainment options: shows, water park, aquarium, shopping mall, food and beverage, massage, gym, etc., good for 2-3 days activities. During our stay, Bulter Liza provided exceptional services and valuable suggestions, which makes our stay easy and enjoyable even the weather was not ideal. We appreciated that.

We thoroughly enjoyed our 2 nights stay at Atlantis. The resort is full of included activities like the aquarium, The Lost Chambers, the Dolphin show, the acrobatic show, the aqua venture park and lots more. The services within the hotel is top notch. We were particularly happy with the service of our butler Elena Hu who was extremely helpful and responsive to our enquires and needs. We will definitely recommend this resort to our extended families and friends.

We are glad to have assistance service by Ariel. Thank you so much for your excellent service! You were incredibly helpful and patient while introducing us to the Atlantis Hotel and arranging all the activities for our family. Your recommendations made our stay so much smoother and more enjoyable. We highly recommend the Atlantis Hotel to all tourists traveling with kids — it’s perfect for families! The facilities, location, and warm hospitality exceeded our expectations. We will definitely be coming back again on our next trip. You truly made our experience special.