HUALUXE Sanya Yalong Bay Resort by IHG

Language is a major barrier. Even with translation gadgets, a lot of mistakes were due to miscommunications. I may have been double charged though I’m still about to find out till I see my bank statements at the end of the month. A lot of staff needs proper training especially the front desk staff. Most of the attitude seem to cover misunderstanding with arrogance (or vice versa). Facilities and the activities needs proactive creativity. Swimming pool design is questionable as it has a lot of non functional spaces and structures, not to mention that it is so open and has no option other than exposure to too much sun. Food options are also limited to greasy, salty, sugary food. This comment is made to suggest improvements.

Hualuxe was much better than we thought and the place was super convenient! Room was huge and clean and service was superb! Special mention to Xiao Yi (小依）who greeted us on the first day we checked in. She was super helpful and even went to extra mile to help us order food since we didn't have a china mobile number. Her customer service and friendliness + willingness to help was admirable especially in China. They even surprised my friend with gifts and cake for her birthday! Such gestures are definitely appreciated. Strongly recommend this hotel to anyone who wants to go to Sanya!

Room very nice, very clean hotel but the swimming pool too small and have to cross the street to go to the beach