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Bekræftede anmeldelser
Placering9.6
Faciliteter9.5
Service9.5
Renlighed9.6
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Paul Kabanov
Sunny Other Shore Beachside Garden-View Suite With Two Bedrooms And One Living Room
Overnattede i feb. 2024
Familie
4 anmeldelse
7.0/10
Slået op den 24. mar. 2024
Photos of the nearby territory are not utterly correct, because the place is under construction, a lot of noise and dust and only one pool worked. The beach is close by and clean. Very little places where you can eat or buy food. Personnel is friendly but speaks only chinese. Not recommended for foreign travellers.
Oversæt
Svar fra overnatningssted: First of all, I am very sorry for the inconvenience brought to you because of the municipal construction, and secondly, the hotel has another swimming pool is undergoing maintenance, one of which can be used normally. If you want to eat, I suggest you walk to a night market about 200 meters away from the intersection. There are many places to eat. We are very sorry for the inconvenience we have caused you!
Tess in China
Stargaze Wangyue Sea-View Suite With Two Bedrooms And One Living Room
Overnattede i dec. 2023
Par
17 anmeldelse
4.5/10
Slået op den 16. feb. 2024
Worst two week stay of my life!!!
Beds are so hard it's like sleeping on concrete! Asked for more pillows to try and help with this as I'm pregnant and was told to buy them myself as they were out of stock.
Also asked for urgent help on one occasion and was told they were to busy.
Extreme renovation work happening in the building beside us so construction noise the whole time basically, especially early morning. Don't expect a sleep in. I asked about moving rooms between the bed situation and the noise and was told someone was checking out the next day and they would show me the room. Next day came and I waited all day to hear from them. Finally I messaged and was told oh no there are no rooms now 😡
Cleaners come at random times and are hit and miss with what they replace. I had to ask for towels on more than one occasion. Sometimes cleaning would not happen to 6pm at night. Cleaning is not very good.
There is absolutely no cuttlery in the apartments. Some glasses in the bathroom and on the table but no bowls, knife and forks or anything. No dishwashing liquid. Had to buy my own things.
There is a washing machine and washing liquid which was great but no clothes rack so we just hung clothes over the balcony.
Beautiful grounds that were well cared for and once renovations are complete on the rest of the pools which I am assuming is for this hotel it will be alot better.
Beach is close by and was nice, only one pool open and limited seating but you just had to time it well and hope for the best.
I am sad that I went on holiday and should have been relaxing but it was horrible and we couldn't wait to leave. My partner joined for 6 days and he wanted to leave after day 2!!!!
This place has the potential to be amazing but they need to learn how to run it better and make some adjustments. Customer service is lacking.
I had wanted to come back in December with all my family to stay in one of there 3 bedroom apartments but we won't be doing that now due to how this trip went.
I don't recommend for foreign people.
Oversæt
Svar fra overnatningssted: 親愛的,非常抱歉沒能讓您滿意!您反饋的問題我們已知曉,在這裏為我們的失誤給您道個歉,春節期間物資運力不足,滿房率超出我們的預估,部分應急採購的物資卡在春運高峯期,物流沒能配送進來,我們感到非常難過。您指出的部分問題,我們已在會議上追究個別人員的責任,是我們管理不到位,給您造成的麻煩我們帶着萬分歉意,希望不會影響您旅遊的心情!
Gæstebruger
Overnattede i jun. 2024
Solorejsende
1 anmeldelse
10.0/10
Enestående
Slået op den 1. aug. 2024
Fantastic! Very clean and beautiful apartment. Staff are super friendly, definitely recommend.
Oversæt
Svar fra overnatningssted: 尊敬的賓客您好: 感謝您對我們的肯定, 為了給您提供更加細緻周到的服務體驗,酒店每個房間都配有洗衣機,冰箱,及洗漱用品等! 讓追求卓越的您即使在旅途中也會有如在家般的舒適與便捷。滿意衹有起點、沒有終點, 我們會用真心、誠心、用心、愛心期待您的下次光臨。祝您天天好心情!
Ruben
Værelse med queensize-seng og haveudsigt
Overnattede i feb. 2024
Solorejsende
2 anmeldelse
10.0/10
Enestående
Slået op den 22. mar. 2024
Very nice and friendly place!
Oversæt
Svar fra overnatningssted: 感謝親的好評,您的好評是對我們服務的肯定,也將是我們不斷前進的動力,期待您的下次入住,祝您生活愉快萬事如意!
YaoshuV5
Stargaze Wangyue Sea-View Suite With Two Bedrooms And One Living Room
Svar fra overnatningssted: 感謝您選擇入住三亞沁海酒店,並抽出寶貴時間分享您的入住體驗!🌊我們非常高興得知您對酒店的地理位置、房間設施、免費停車以及前台服務感到滿意。能讓您在旅途中享受陽光沙灘的愜意時光,是我們最大的榮幸。關於您提到的施工噪音問題,我們深表歉意。目前酒店周邊確實有部分區域在開發中,我們已與施工方協調,儘量將噪音較大的作業安排在白天(9:00-18:00),以減少對賓客休息的影響。同時,我們也會持續關注施工進展,確保儘快恢復正常環境。您的反饋對我們至關重要,我們已將您的建議傳達至相關部門,並會進一步優化隔音措施,以提升未來賓客的入住體驗。再次感謝您的理解與支持,期待您的再次光臨,讓我們有機會為您提供更完美的度假體驗!如有任何需求,歡迎隨時聯繫我們。祝您旅途愉快!
Svar fra overnatningssted: 讀完您這段美妙的入住體驗分享,我們滿心都被喜悦與自豪填滿啦!您剛踏入酒店,就被前台的落日餘暉、如畫景緻吸引,能幫您瞬間卸去一身的疲憊,這對我們而言就是最棒的“開場”。工作人員耐心答疑,推薦周邊的吃喝玩樂,那是因為我們希望您的每一刻閑暇都能豐富多彩,深度體驗當地風情。酒店緊鄰海邊,對面的音樂餐廳顏值在線,周邊處處是拍照勝地,讓您隨時隨地定格美好瞬間,這都是我們得天獨厚的“加分項”。還有啊,一天之計在於晨,豐富多樣的早餐搭配迷人風景,衹為開啟您元氣滿滿的一天。而公寓式的貼心設計,營造出回家般的温馨感,讓您住得無比愜意,這恰恰是我們追求的終極目標。真心感恩您的認可,期盼您往後的每一次出行,都把這兒當作温馨港灣,我們定當全力以赴,持續升級服務,給您帶來更多驚喜與感動,祝您生活常樂,旅途無憂!
Svar fra overnatningssted: 哇,得知您的家人都對此次入住非常滿意,而且還覺得性價比超高,甚至考慮再次選擇我們,這讓我們感到無比榮幸和開心呀!能讓一家人都住得舒心、玩得愉快,是我們一直努力的目標。我們會始終堅守品質,保持高性價比,為每一位客人提供優質的服務。期待您和家人再次光臨,到時候我們一定給你們準備更多貼心的小驚喜,讓你們的入住體驗更上一層樓,願你們家庭永遠幸福美滿!
Svar fra overnatningssted: 看到您分享的這段愉快經歷,我們滿心歡喜!前台妹妹的熱情服務是我們的“招牌”之一,提前把位置和遊樂設施訊息發給您,就是希望能幫您的出行規劃多添一份便捷,讓您從入住前就開啟美好之旅。酒店環境、房間衞生與設施能得到您的認可,也是我們用心維護的成果,致力於為每一位客人打造舒適的“家外之家”。得知酒店靠近大小洞天,方便您一家遊玩,小朋友們還能盡情享受海邊樂趣,堆沙堡、撿貝殼,這畫面實在太美好啦!能成為您家庭旅遊的温馨落腳點,助力孩子們留下歡樂童年記憶,我們深感榮幸。期待您下次有出遊計劃時,依然選擇我們,我們定會以更優質的服務迎接你們,祝您和家人生活常樂,幸福安康!
Gæstebruger
Stargaze Wangyue Sea-View Suite With Two Bedrooms And One Living Room
Svar fra overnatningssted: 親愛的客人,能得到您“都挺好的”這樣高度的評價,還表示下次會再來,我們心裏真是暖烘烘的,特別開心!在三八婦女節這樣特別的日子裏,能給您送上鮮花,為您的旅程增添一份浪漫和驚喜,我們也覺得很有意義。靠海的位置一直是我們的一大優勢,讓您坐在房間裏就能欣賞到遼闊的海景,感受大海的寧靜與壯美,希望這能讓您的身心得到充分的放鬆。得知周邊的景點距離都不遠,像南山寺、三角梅基地,方便您帶着孩子去遊玩,我們也很欣慰,畢竟出行便利能讓旅途更加愉快。還有網紅打卡點不二日落露天餐廳,他家燒烤的美味和新鮮能被您認可,看來您在這兒不僅住得好,還吃得開心呀。真心期待您下次帶着家人再來,我們會提前準備好,為您提供更優質的服務和更難忘的體驗。祝您生活愉快,家庭幸福,每天都充滿陽光和歡笑!
Svar fra overnatningssted: 親愛的客人,看到您這滿是讚譽的評價,我們滿心都洋溢着喜悦與自豪!您入住的超大海景房,那可是我們精心籌備、用心打造的“寶藏房型”,從寬敞的空間佈局,到温馨的軟裝搭配,每一處細節都旨在為您營造家一般的舒適感,讓您一踏入房間就能卸下心防,盡情享受愜意時光。説起前台服務的小姐姐,她們始終秉持着熱情、貼心的服務理念,用温柔的話語、親切的態度迎接每一位客人,努力為您開啟美好入住體驗的大門。您的認可就是對她們最大的褒獎,更是對整個團隊的激勵。房間裏冰箱、煤氣灶一應俱全,還有超大陽台,就是盼着能滿足您家庭出行的多樣需求,無論是烹飪一頓豐盛的家宴,還是在陽台上吹吹海風、賞賞海景,都能隨心隨性。您説家庭居住旅遊特別合適,這對我們而言就是最美的“情書”,讓我們堅信持續的努力沒有白費。真心期待您再次光臨,我們定會提前為您準備更多驚喜,持續為您打造超一流的家庭度假體驗。祝您生活愉快,萬事順遂!