Lava Suites and Lounge

Amazing hotel! friendly manager! balcony room is worth it! The view is superb! Would stay again if I visit again!

酒店離碼頭很近

We booked this hotel because of it's amazing location on the caldera, we had the most stunning views at breakfast and all the restaurants we wanted to go to were walking distance. The rooms are very basic and the ones on the ground floor are a quite dark as not much light gets in, it felt like being in a cave (could be the experience they were going for). Breakfast was good and made fresh every morning. You could eat at the tables outside or have it delivered to your room, this was a nice touch. We had read great reviews about the service at Lava Suites, but unfortunately we did not experience any of this and it left us wondering if the owners had changed. We never met the owner/manager. Upon arriving, we were greeted by a staff member who kept repeating that he was new and was unable to answer many of our questions. The staff were hardly ever onsite, and were not very helpful when we messaged via whatsapp. We had a few issues and asked to speak to the manager to address some of our concerns but they did not feel inclined to make the effort to come and speak to us. Overall, it could have been a much better experience if the staff put in a little more effort upon noticing we were experiencing some issues and were not entirely satisfied.