Old Castle Oia anmeldelser

Great hotel located in Oia, with great view of the sunset right in the room. The staff, particularly Thanos is friendly and helpful. The room itself is clean and spacious and the bed comfortable. However, will require to climb about 5 mins of stairs from the hotel lobby to the main square in Oia. The friendly staff will help with the luggage. To note, the stairs to the hotel can be slippery, walk carefully.

The cave suite with hot tub facing the calderas was very unique, plus breakfast served in your suite each morning. Thanks also to the porters who help to carry your luggage past Oia’s endless uphill steps.

This is the worst hotel!!!!! First, we need to walk a long stairs to arrive at the hotel. And the stairs are very dirty because it is full of donkey dung. Secondly, when we arrived at our hotel room, we need to go to the rotated stairs to our bedroom. It is very unacceptable. The rotated stairs look like the toy for the cat/dog to climb there. It is very dangerous to climb the rotated stairs to the bedroom. We can’t accept this uncomfortable room. We requested the hotel to change another room for us but he said he couldn’t. This made us so angry. We did not stay in their hotel. And they said they will not refund us. This made us angry and messed up our Santorini trip. We immediately found another hotel and did not stay in the Old Castle Oia. We are really angry. I can’t believe they provide the guest this small and uncomfortable room. The Old Castle Oia hotel is the worst hotel!!!

It is a clean and tidy hotel with prefect sunset scenery. All staff are very polite and kind, especially Sofia. The breakfast and outdoor pool is good

非常美麗的酒店

這個酒店在oia小鎮的應該説是邊上吧，酒店門口是驢道每天都有驢糞有點臭，不過酒店裡麪環境還是不錯的，房間私人陽台可以看到日落，房間裏面佈局和設施還是很滿意的，整個oia小鎮的任何一家酒店可以説距離oia巴士公交車站都很近。可是該酒店的服務和酒店高端價格定位不成正比。 我的低分給的是酒店的服務這塊，酒店前線人員在遇到特殊情況發生時沒有權限不能第一時間最快的給顧客處理問題，導致顧客等待處理結果的時間成本和精力成本非常長，酒店服務很差，我的行李箱在行李員搬運到房間的路途中，因為行李箱在扛起放肩上時，沒有將行李箱拉桿放下去再扛起，拉桿在升直的狀態下進行搬運導致行李箱拉桿歪了，因為我的行李箱是特大號的queen size，這樣會將行李箱的重量轉移到拉桿上部分，從開始搬運行李箱的地方到酒店是有一段較遠的距離的，因為該酒店在懸崖上，需要不停的上下樓梯，搬到房間後的行李箱拉桿不能正常全部降下去了。當我發現時第一時間向酒店前台反應了，但酒店沒有處理，説第二天經理會來看，第二天經理來看後也沒有下文了。後來得知酒店經理彙報到酒店總部，但酒店總部不願意賠償。我也和平台反應了，但平台和酒店協商了很多天都沒有結果，酒店總部態度很強硬置之不理，我每天旅遊觀光的時間下午2點到3天都要趁酒店經理在職時趕回酒店，又和酒店溝通行李箱賠償的問題，但酒店經理權限有限，衹能再次彙報酒店總部，導致我在聖託里尼遊玩的幾天假期完全作廢了，每天眼睛一睜開就是回覆平台的訊息，像上班一樣，不像是度假。酒店不承認行李箱拉桿是酒店工作人員在搬運過程中弄壞，要我拿出證據，試問大家都是去度假的心情誰會有預知能力提前知道行李箱會在搬運過程中拉桿被損壞呢？誰會去提前錄像呢？離店時酒店免了我們三天早餐60歐元，後來已經快到港口時平台説酒店要我們回去，不回酒店就不賠一個普通行李箱了，這不就是故意的嗎？明知道我們後面還有行程回不去了，説賠一個街上普通店裡售賣的沒有任何品牌的幾十歐元的行李箱，但是當時我們已經退房了後面定了去希臘其他地方的船票和酒店，不可能為了一個行李箱放棄後面的行程。我們自己的行李箱是花了幾百美金買的，行李箱拉桿被損壞衹能自己認倒黴。如果沒有任何特殊情況發生住這個酒店還是不錯的，一旦發生任何特殊情況就不要期待酒店有高端的服務值和處理問題的高效率了。

호텔뷰가 노을포인트 뷰랑 같아서 그냥 룸에서 감상하시면 됩니다 첨에 체크인카운터 비어있어서 전화했어요 캐리어 있으면 약간 식당 등 가려면 올라가야해서 힘드실수도 있어요 외부찍다 신나서 내부사진을 하나도 안찍었는데 굉장히 넓고 에어컨도 빠방했습니다 요즘에 잘 없는데 비누 슬리퍼 어메니티 다 있었고요 블루돔 뷰랑 노을뷰중에 선택하시면 될거같고 노을뷰로는 아주 만족합니다 개인자쿠지는 작긴한데 온수였고 계단에서 보이는구조라 수영복 있어야해요 공용수영장 뷰가 가장 좋구요!

Sunset 과 화려한 아침식사 및 Service 에 만족을 합니다. 기회가 되면 다시 한번 이용하고 싶습니다.

好評，不多説了，圖片都是房間門口拍的，選這家沒錯

ロケーション、サービス共に最高でした。夕日が綺麗でとても素晴らしい1日を過ごすことができます。 スタッフの方も優しく丁寧でとても良いホテルでした。