Gæstebruger
23. august 2023
Just to start this off im not someone who moans or pick holes in everything, I don’t do reviews normally, but this hotel is worthy of one as I want people to see our experience and reconsider booking this hotel. The location: This hotel is located on a road with no pavement or street lighting, on our way from the airport the taxi man was telling us a 16 year old died the other week on the road as cars at night can’t see people coming - to top it off he nearly ran someone over - they aren’t the best of drivers out there! Anyway with our 1 year old baby, this was far from ideal when walking back from the strip at night! We would have to walk very quickly with our phone lights shining. Room: The room initially was quite nice, however ... the bathroom smelt of dirty drains the whole time and the air con is not easy to use ! It’s quite témpleme tal and when it does work, it takes a very long time to actually cool the room down, our baby was absolutely sweating . Also we were given a kettle to warm up the baby’s food (this is not provided) anyway, what a health and safety hazard, the kettle handle gets so hot that it burnt my hand !! I had to use a towel whenever I picked it up - I complained and they didn’t really care just gave me a new one - which was exactly the same . The pool: I’d like to say the pool was the only positive thing - our 1 year old LOVED it as it has a shallow bit where she could run around chasing her ball, loved the cool bubble pool and the sprinklers, also the pool man gave us a baby float. HOWEVER, the water turned everything GREEN! All of our swimming bits are ruined god knows what they put in the water but it’s a shame and a slight concern. We ordered spaghetti one day and there was a small black hair in it! Very odd putting but I gave up complaining. The breakfast: All I can say is ... it is Minimal ! The staff: Wow what can I say about the staff, they are the least accommodating , least friendly and the rudest people I think I have ever met. Not one smile from any of them, we felt so unwelcome there and on the last day before we had to get a flight our baby was really sick, about half an hr before we had to leave for the airport she was sick all over my partner covering them both- they stank! We asked the staff to use a shower very quickly and the answer was no!!?? Well I then lost my head, they were quite happy to let us go to the airport covered in sick and to be honest this is DISGUSTING HOSPITALITY . If I could rate this hotel a zero I would. I tried complaining - this got me no where . I will be taking this further as is absolutely NOT worth the money. Please please reconsider before you come here, there are much nicer hotels.
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