Noi Vitacura

This hotel is a cold and soulless experience. It needs to rethink its whole customer journey. It felt more like an ‘apart hotel’ within the ‘Marie Celeste’, only the occasional ghost to drift passed? Perhaps from clients that died of boredom? Whilst the spa promised much sanctity, it offered only mediocrity; without the attention to details and finishing touches one would expect from a 5* residence. It’s main attraction is the location. A street full of wonderful and creatively crafted cafes and restaurants that have understood the opportunity and needs of the modern traveller. Thank goodness for this, as the roof top bar in the Noi is a ghastly place to be avoided. The 5* hotel game has moved on considerably and the Noi is dining out on it previous reputation. Time for a refurb!

We had a very nice experience in this hotel. This is more like a boutique hotel in a luxury spot in town. The food was amazing and we enjoyed our hours eating and drinking in the roof top restaurant. The pool facilities are a nice plus even though it is smaller in size the basement. The staff are nice and curteous and speak English. They were helpful in general for our needs. If you have a car, the parking is a little too but otherwise convenient.

The hotel looked like a ghost hotel. No one. No staff except for 1 person at the front desk. Super strange. The rooms are big but oooold. Broken things. Dirt on the shelves. Stains on the walls and bathroom needing work. The hot water took years to come in. Order new towels and never got them. Had to go out of the room and look for the cleaning person to get it. Breakfast ok. Rooftop with pool but it closes at 6pm (even for guests). Super odd that anyone can enter the hotel, access the elevators and go wherever they want. Felt unsafe. Would never go back.

its a great located hotel in a full of A+ restaurants area of Santiago. excellent spa, pool and massages service. thanks.

Great experience, way better than expected. Room with jacuzzi, romantic dinner, exquisite breakfast, relaxing massages. Top quality. Would recommend

Cozy, nice, clean hotel. Very good location, safe neighborhood, close to shopping center. Extraordinary breakfast!

Disappointing Experience at Hotel NOI Vitacura We booked a King Suite for a wedding in Santiago, expecting a high standard given the hotel's reputation. Unfortunately, our experience was far from satisfactory. At best, I would generously rate this hotel as 4 stars. Firstly, many devices in the room were either old or malfunctioning. The bathroom sink was particularly concerning—it was tilted and appeared to be on the verge of falling, posing a safety hazard. The room was sparsely equipped with amenities. There were only two towels and very few hangers in a tiny closet. This was extremely inconvenient. The living and dining rooms were poorly furnished, lacking both comfort and style. To add to our frustration, we had to take turns drinking coffee because the suite was provided with only one cup, despite the hotel charging for coffee capsules. Moreover, there were no courtesy water bottles in the room, which is a basic amenity expected in a hotel of this supposed caliber. Overall, the stay was disappointing and not up to the standard we anticipated. I hope the management takes these issues seriously and improves the quality of their accommodations and services.

If you want to spend a time of leisure and comfort with your partner Noi is a must. Placed in a neighborhood full of the best restaurants on f the city you may walk to one of them and then walk back to your room. Every aspect is carefully thought… breakfast is unique with the warmth and close attention of Felipe, Diana, Keyla, Issys and Natalia… they are the Fronterizo Desayuno team!… a superb team of professionals woolen fully dedicated to make your stay as much as comfortable as possible

Booked a suite so had a nice sized balcony with hot tub. Worth the money, I believe, good view over the city as the sun sets. Staff friendly and professional. We were allowed an early check in without charge as the room was already propared. In general the hotel is extremely well run and kept very clean though it could do with some updating as it is rather faded in parts. I expected a bigger bed but it was clean and confortable, changed daily. There were 2 small bottles of water provided in the room but I expected water coolers on each floor, at least. Breakfast was the best in 5 weeks of travelling Chile. There was a coffee machine in the room with capsules and we used this daily, only to discover on check out that these were chargeable (mini-bar!?). We argued that there was no indication of this in the room and the hotel recinded the charge. Only real complaint - the massive sliding door to the balcony was almost immovable and I weigh over 100Kg!