Gæstebruger
26. juli 2025
Serious security failure and disappointing quality overall We stayed at the BlueSea Lagos de César Hotel from July 21st to 25th, 2025, in room 323. On the night of July 25th, a teenage guest (foreign, wearing only underwear) entered our room while we were sleeping. We believe he accessed the room by jumping from another balcony through the terrace. My partner and I confronted him and made him leave immediately. When we reported the incident to reception, we received no explanation, no apology, and no assistance. This was a serious breach of privacy and safety, handled with complete indifference by hotel staff. Beyond that, the overall experience was far below what you’d expect from a 4-star hotel: • At the pool bar, the “all-inclusive” offer only included one cocktail per day (e.g., mojito). If you wanted something else, like a piña colada, you had to pay €6.50, which makes no sense for an all-inclusive stay. • The pool water was constantly hot, which was uncomfortable considering the already high outdoor temperatures in southern Tenerife. • The buffet was repetitive and offered very little variety, falling short of what should be expected from a 4-star hotel. • The solarium was completely empty during the day—no shade, no staff, no atmosphere. It felt abandoned. Between the lack of security, the poor service, and the low overall quality, I definitely do not recommend this hotel. There are better options in the area for the same or even lower price.
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