Santiago Cove Hotel and Restaurant

Strike 1: On day one, we ate at Tiny Wave (their restaurant on site). As we waited for food, another table finished and left. I noticed the staff did not place new cloth mats for each setting— they reused them. I looked down at the cloth mat it front of me and it had food particles and stains on it. Strike 2: I reserved dinner for a large party days before our arrival — there were literally 2 staff members who helped us during dinner. The 2nd one helped a little. The others were standing around doing nothing but giggling to each other. The food started to arrive, and we had no plates and settings, and no one had come to take our drink orders. The wine came at the end of dinner after asking for it 5 times to different people. Service was terrible except for the one waiter who brought out most of the food. Strike 3: The next morning at breakfast, my family and I struggle to find a clean place to sit. There were dead flies on the benches and tables…. I noticed all the cloth placemats were gone — maybe they noticed me taking pictures the previous day. Strike 4: One of the rooms smelled strongly of mold, so we had to move to another available room (a bigger room) on the same floor (due to mobility issues) and no discount or apology was given. Another one of our rooms had a malfunctioning AC so my family had to move to another room. Strike 5: They ran out of pool towels and bath towels in the evening…… Strike 6: I ordered food for in room dining and the staff did not bring utensils — I had to ask for it. Strike 7: They don’t have real orange juice — it’s like some weird powder mix or something but it tastes so artificial. Strike 8: The toilet seat in our room was broken so it moved around so much and nearly kept falling off. The staff said it was “under maintenance” but they made no effort to fix it at that time, nor did they offer to move us to a different room. Strike 9: I called front desk to ask about massage availability. Front desk person said they would check with the therapist and get back to me to confirm availability. Nobody ever got back to me, and the therapist was at our door at 8am the next day — well, my guest had already checked out. If they had gotten back to me, I would have had my guest stay longer. Some pluses: The pool was very clear. Most of the staff were attentive and greeted us. The pool area looks really nice in the evenings and the pool closes at 10pm. The room AC is good (except for the broken one). Overall: Duterte, Singson, and the politicians would not send their families here. I wouldn’t come back here. The staff training is poor, their communication is poor, and everything is done to cut corners. The bathrooms were small and the guest amenity kit was minimal (toothbrush, toothpaste, a small packet of shampoo, and a small soap). The only thing nice about this place was the pool.

Excellent Service, Staff are hospitable and very attentive.. The staff truly went above and beyond to make our stay enjoyable. Thanks to santiago cove staff especially Carlo,Rossleen, Wilma ,Harold and Denise ❤️

Recently went to Santiago Cove and exceeded our expectations. Room was clean and amenities our awesome as well. Staffs are also approachable especially Denise, MJ, Carlo, Pearl and Leen. Ambiance is good as well as the scenery of the hotel. Truly recommend to experience the hotel service.