Holiday Inn Santee

The place is terrible. They also have charges on my credit card that I have been calling them about. No response. Something’s not right about this place. The lobby had a mildew smell. The man checking in before me became angry and left. The people that checked in after me I saw later were also very unhappy. The room had a bad smell and the wallpaper in the bathroom was falling off. The only reason I stayed was I was tired because of travel. I’m a member of IHG and they also have not been any help yet. This location is the worst

This place was the worst restaurant / bar was closed at 8:30 PM TV did not work WiFi did not work I called the front desk and no one answered. the room s had a stale odor about it. I now understand why the property has seen its day Breakfast was the only good thing but the server would not accept cash for payment Her loss as i let a smaller tip than simply leaving a 20 Stay elsewhere !!!!!!!

The room was clean, bed comfortable. Couldn’t turn the T.V. on, there were 2 remotes and didn’t know which was which. One downfall was that the weren’t any usb ports at all in the room. Would definitely stay there again. Nice location, close to I 95

Front Desk Staff: 10 out of 10. Friendly, helpful. Room Condition: 1 out of 10. This hotel is not a good value. Mini fridge was unsanitary and unusable with a horrible stench. Towel rack covered in rust. Shower/bath gel pump broken. Hand soap not provided. Tissues not provided and front desk couldn't obtain a fresh box. Sink and shower stoppers missing. TV remote buttons sticky to the point of getting stuck. The bed's pillows smelled bad. Wall control of A/C unit broken.

This hotel is giving the IHG company a bad name. The room we got had huge holes in the carpet, the light fixtures were all rusted, the elevator floor was cracked. The only half decent thing was the bed, and the bathroom was clean. Breakfast was another disappointment. There was only one waiter and breakfast had to be ordered. He was toothless. Another man would walk around with a mask covering only his mouth asking if we liked the service... I guess there was only one cook, because from the time we ordered until we got our food was a 45-minute wait. Many other patrons left due to the long wait. After our stay, we got an email from IHG asking about our stay. We responded with full details and pictures of the unacceptable experience. The person who responded our email sent us what appeared to be a form letter which did not address our situation. We paid over $200 for substandard accommodations. Avoid this place like the plague.

We had a large group running for an event and I can not praise the staff, Barb, Rafaiel, and Chelsey enough! The rooms were clean, staff attentive and Chelsey went out of her way to make sure our stay was perfect. Our group raved about the comfortable beds, delicious breakfast and cleanliness of the establishment. I would definitely recommend Holiday Inn Santee for your stay in Santee.

This is a lovely hotel and well kept. They have a full service restaurant, so breakfast is not included. However, for a small fee you can add breakfast to your reservation. It is less expensive to do it this way and you can choose anything from the breakfast menu.

Clean great bed but that’s where it ended. One elevator broken and the other shook and was so noisy we took the stairs. Ice machine on the second floor was broke so I asked the kitchen help for some ice at 5:30 am for my cup. Was told ice machines are on the second and forth floor. I advised the second floor was broken. It he would go fix it. Very poor customer service. So I’ll scratch that one off my list. I’d fire the guy if he worked for me.

I will never stay at another Holiday Inn again! It was my first time for my family. We ended up at this hotel because it was the only one available on our road trip. Upon walking to the entrance there were a lot of vehicles and the place was "hopping". There were people out front smoking and drinking and in their bathing suits, but I kept an open mind for who am I to say they can't do that, The front desk service was good, the restaurant wasn't too bad and convenient since we just had a long drive. Now when it was time to go to bed and clean up is when my 5 stars went down to a never!!! One of the beds- the sheets and duvet cover had yellow stains on it, there was a spot of dry blood on the one pillows and a tiny spot on the duvet cover. I attempted to reach the front desk and house keeping only to find out the phones in the room did not work and had food particles on the receiver. My husband went downstairs to ask for new sheets. The front desk clerk was very overwhelmed and told my husband they didn't have any fresh sheets at this time. I guess the look my husband gave him made him stop and actually give my husband some attention. My husband had to wait a while and he finally came out with some sheets but nothing to replace the duvet cover. When he came back upstairs and I let him in the room, the whole hallway smelt like someone was burning a **** farm! I took the sheets and began to remove the sheets off the bed to discover they were turned inside out which lead me to believe they were never removed and changed! I placed the new sheets which were the king size not even the queen size ones needed for the bed and threw the duvet on the floor, so all we had was a sheet to sleep with. I decided to take a shower only to find a dirty towel. I honestly wanted to cry at this point and if it wasn't for no hotels within a 100 mile radius I would have left. The next morning, I attempted to speak with the manager but the manager is on vacation until next week, ha! no surprise there. I called customer relation and their response was to join their reward program!! I don't think so! never again. what a disappointment and I was charge a full price not even consider a refund. the photo truly do not do justice