Gæstebruger
27. oktober 2024
I have traveled for business and pleasure most of my life and I have stayed in the best hotels around the world. But when I think of a bad hotel experience I will always remember hotel Soho Palacio Real. From beginning to end all was mediocre. First, if you are not very familiar with the area, you have no idea where to park your car, and the streets are very narrow. Then, if you are up in age and not very athletic, you will have to carry all your bags to the hotel, as they do not have a porter (this hotel is a 4 start). As it was our wedding anniversary, they gave us an update to a junior suite. Well, I don’t want to see a regular room. This junior suite did not have enough space for the 2 of us plus our bags. The breakfast was at best run of the mill, very mediocre for a 4 start hotel. The service there was all quite poor. There were several tables empty, but dirty. To top it all, we had a medical issue and needed to leave the following day instead of the 2 days programmed and paid in advance. Needless to say, they refused to credit us for the night we were not going to spend there. If I ever go back to Santander, I know FOR SURE where not to stay
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