Mangia's Sardinia Resort - New Opening

My boyfriend and I just spent a week at Mangia’s and we had a wonderful time! The hotel and beach are just stunning, and we loved taking the little train to the beach each day! It reminds me of the Caribbean! We stayed in room 2114 which was right at the top and we had such a great view. The room was lovely all brand new and always clean. Breakfast was excellent, good coffee and a lovely selection of pastries, cereals, fruit and cooked options. Dinner was also very good and eating outside on the lovely terrace overlooking the beach as the sun goes down is wonderful. I don’t understand all the bad reviews for this place as it’s a wonderful hotel. We got lucky enough to see a few wild boar one evening too! The pink silk trees dotted all around are beautiful!

- no cleaning, you have to ask 5 times if you would like your rooms cleaned (if you are lucky they will do it), ours was only cleaned once in the whole week - we got told you had to pay €5 per beach towel which turned out to not be true as on the one occasion we got our room cleaned they replaced them. - we had no toilet roll for 4 days and had to keep going to reception to get some. - we have had broken glass in our room for 4 days aswell and asked for it to be cleaned 4 times, nobody has come. - on arrival the room was dirty, someone’s razor was in the shower still and a cot was in the room from the guests before and they did not take it away for 5 days. - we also got told different lies about things for example they said rooms get cleaned every 2 days, then another member of staff said everyday and then now apparently they are having issues with their cleaning team. - we also didn’t get served in the italian restaurant, we had to ask for a drink, ask for the menu, ask to order food, then our food didn’t come for an hour so they then told us there was an issue and it didn’t go through, then we waited a further 30 minutes our food was then delivered and our starters were cold. - we had two rooms, one had no bin, no coffe, no water and a dirty room. No one has attended to any of this. - also at check in we arrived at the hotel and got told that we can check in at 16:00, then we got told at 16:00 that check in would be FROM 16:00, we then waited until 19:00pm to go to our rooms . We had been waiting since 13:00pm, so we had to wait 6 hours to be checked into our rooms. The hotel itself is beautiful, However they really need to sort out management and hospitality services. As there seems to be none, if you want help with something you aren’t going to get it.

I want to start off by saying the hotel and setting are beautiful however this is where the positive news ends. We arrive early on the opening day with positive and excited mind set with our 3 year old little boy. We are told the bar doesnt have any food yet and drinks are limited. The staff can barely speak any English but we put this down to the first day and hoped for improvement. The rest of the holiday the issues remained there was only 1 man Nico who could make a cocktail despite the cocktails being all the menu. My wife had confusion when the staff couldn't make a ice coffee, she spoke to them in English, Spanish and Italian and they didn't know how to make it. The coffee machines at breakfast were regularly broken, the hot section had only a couple of members of staff so there was ques of around 10 people plus every morning and evening to get some eggs. The final nail in this was we decided to eat at the Pizzeria one night. Well there was 50 plus people in the restaurant with 1 man taking orders and 1 man cooking pizza. We had to wait 1 hr for someone to take our order and another hr for the food to arrive. Our 3 year old son was sooo hungry it was embarrassing. This hotel is apparently being taken over by Hilton so the reviews will probably be taken down again but honestly avoid!