Zafiro Rey Don Jaime

From the time we arrived at 3 am we were made feel welcome by 2 very friendly night staff. Sandwiches doughnuts and juice left for us. Every member of staff was pleasant and always said Buenos dias or an Ola (always with a smile) wherever we met them. The food was excellent as was the drink ( alas no Irish whiskey - maybe not such a bad thing!!) The entertainment each night was very good and the entertainment coordinators were very lively and friendly. The hotel was sparkling clean at all times. The adult rooftop pool was an added bonus.

We have just returned from this hotel and we were so well looked after from arrival to departing we would highly recommend and staff go above and beyond 👌👌👌👌👌👌👌👌👌👌👌👌❤️❤️👌👌👌👌👌❤️❤️👌👌👌👌👌👌👌👌👌👌we loved it👌👌

First of all I want to say what a wonderful hotel with amazing staff! Having disabled access in and around the hotel, makes a good place to stay for all abilities, includingcyclists, golfers and other sports enthusiasts. All the staff are superb and really seem to take pride in the work/role and hotel. The entire hotel, including the room was kept very clean. Our room was really good and had a lovely balcony which got the sun on for the majority of the day. There's an indoor pool was quite cool, lovely jacuzzi, steam room and sauna. The roof top pool is really nice and is for 18+ years only. There was some great entertainment for all age ranges during the holiday. I need to mention some extremely special people who went above and beyond to make our holiday perfect. There are three fantastic managers there; Victor, Josè and Enrique. They do their jobs wonderfully and translated for me as I'm not very good at speaking Spanish. I really couldn't have got the necessary help without them. I really appreciated the time and support they gave me. The chefs were amazing! Tomas, Raul and Dani prepared and served my food specially due to serious food allergies. Every meal really was amazing and I can't thank them enough for looking after me so well. They are extremely talented chefs. The food that was available to everyone looked and tasted just as amazing too, apparently. Manuel is fantastic and makes people smile. He is friendly and brilliant at cooking flipped fried eggs that have soft yolks amongstotherthings. He taught me some Spanish too 😊. I missed seeing him on the last 2 days. Then there are the lovely Petra and Nieves, who work in the restaurant. Always smiling and ready to help you in any way they can. There were many more amazing staff who I can't name but were just as hard working and kind. Sorry if I haven't mentioned you but a huge thank you to you all. Every day I saw both the director and sub-director walking around the hotel, who were also very friendly and professional in their roles. Last but not least was our wonderful Jet 2 rep Stephenie. What a brilliant lady you are. Stephenie has a wealth of knowledge about where to go and when to go. I definitely recommend anyone pop and see her as soon as possible to get any trips booked. I was sad that I missed saying goodbye to her. Make sure you check what days and times you can change your pool towels as we weren't allowed to change ours as it wasn't the right day. Some of the roof top sun beds had tears on which could do with sorting. The Block House restaurant (steak house) is a short walk away from the hotel and does fantastic steaks. Service is great but it's a bit expensive. If you go on the Soller island trip please be aware that food isn't included in the cost of the day trip. The trip to Valldemossa is a half-day trip. It's a bit expensive for the trip as it doesn't include the entry fees to go in the museum to see Choppins piano and accommodation/garden.