Ecohabs Tequendama - Parque Tayrona

I found lodging prices excessive for what the rustic cabins offer: 1. Long “hike” to arrive from the front desk to the actual cabin. 2. Furniture is affected by termites and it is getting pretty deteriorated. 3. By the price paid, I would expect air conditioning or, at least, a stronger and more effective ventilation system. 4. Amenities in the room should include free drinking water, repellent fluid, electric repellent for bugs in the room. 5. The only friendly staff were the bell boys and the ladies from the restaurant (not the front desk staff or the housekeeping staff), although by the high stake of the property I would have expected them to be more professional, responsive and trained in customer service. This is critical considering the amount of foreigners staying at the property. 6. No dietary alternatives are available in the restaurant, so beware gluten/lactose intolerant people or diabetics! 7. Internet and phone signal are poor to non/existent but I don’t even consider that as a problem since the whole idea of the experience is to disconnect from technology. I would not recommend this place to stay and definitely would not stay again.

The location is unbeatable, giving you the ability to get out on the trails before others who are staying outside the park. But it's as if the staff at the hotel know this, and know they don't need to try very hard to attract customers. We felt several times like we were an annoyance to the people working at the front desk, especially during check-in where 3 or 4 couples just sat there (for 20-30 minutes) while 2-4 employees just continued on with their tasks, as seemingly just 1 person was equipped to take people to their rooms. Having the bathroom downstairs in the units is impractical, as it requires having clothes and shoes on to use the restroom, since the lower level is completely open to anyone walking by. The rooms (or, should I say, at least our room) was very hot, as the air movement was surprisingly little. Nevertheless, if I returned, I'd probably still go back, just because of the location.

We stayed 2 nights in Ecohab Tayrona with family (from 1 year old to 70 year old). The location is obviously amazing, the views on the beaches are beautiful and the original construction might have been thought of as eco-friendly BUT The water in the area is not drinkable and they make serious benefits from it, probably strongly supported by a big beverage company, selling individual 600 ml plastic water bottles ONLY! Is this a joke? In a hot tropical area where we spend our time sweating! Going around the cabana I was also surprised at the waste water management 🤯 Overall, besides the views that you can also get just from hiking in the park, I really think it is not worth the money we paid for.

Do not book with them if you want a decent company that understands customer service. I booked and then had to cancel due to a change of plans. I was within their cancellation period and they confirmed I would get a full refund. 9 months later I am still waiting for the refund and they have given me no explanation. They owe me a lot of money, it is disgraceful.

These are the pros and cons based on my experience. Pros: The property is beautiful. the rooms are beautifully designed, fantastic view, very unique. Cons: The food was below average. Uncooked chicken and horrible desert. they have limited Wi-Fi that you can only access it in the restaurant and at the reception are, and it’s one of those annoying Wi-Fi that constantly kick you out, and you have to log back by entering user name/password every few minutes , it was so annoying . The beach is a very small area, so if you stay more than one night you will get bored here. in order to access other beaches it is a long walk/hike from this place . The bathroom is one level lower than the room, you have to walk one level go downstairs to use it. Upon check out, they gave me a bill five times more than it should be. I only had dinner and a bottle of water and they literally charged me five times more. Make sure to check the bill and don’t just hand in your Credit Card and let them swipe. When you stay here, expect a lot of discomfort. From where the bus drops you off, you have to walk about 25 minutes to get to the property and there is no other means of transportation except overpriced horses. The hotel does not help the customers by arranging transfer.

Be cautious with this hotel. We cancelled our reservation for October 2023 (well within cancellation policy) and the facility did not refund. When attempting to e mail (and later calling), they deny receiving e mail.