AC Hotel Santa Marta

Excellent hotel, extremely helpful staff and super location.

Close to the city center if you want to explore it, in front of the “malecon” with many restaurant and business around. However the closest beach is not very clean so if you want something more calm this is not the place. The have good food

It’s very good hotel but when I’m cheak out very early and no helping me anything’s

La estadía fue toda una maravilla, agradecí la atención servicial super descomplicado, la limpieza impecable y siempre dispuesto a satisfacer la imagen estética. La comida fue de gran calidad, a un precio muy justo para lo que se recibía, el menú es variado, sin embargo les faltó de pronto extender un poco más las opciones, pero eso sí, todos los platos son una delicia, hasta el que llega con estómago gourmet quedará encantado. Un hotel MAESTRO en la atención, ideal para estadías también en familia, y las instalaciones muy bonitas, lo único que hacía falta en el hotel es un portafolio más amplio de zonas sociales, como por ejemplo Jacuzzi o Turco, del resto: digno de ser un hotel de 4 estrellas, superando todas las espectativas! Volveremos, hasta la próxima!

Espectacular es lo mejor

Standard US 3* lodging. Awkward elevator system, needing room key activation. Restaurant breakfast is OK, as we had hoped for more authentic Colombian fare. Rooms were quite nice with normal 3* amenities. Staff were excellent, especially at desk and lobby area.

Fabulous 2 br apt on top floor. Clean, modern, great views. Great AC. Minimal toiletries & friendly front desk. Only 1 coffee portion - no creamer or sweeteners. Pool on the 4th floor was lovely but surrounding areas were poorly maintained - chairs and seating - not very nice.

Stayed for 5 nights as base for tourism in the area. Check in experience was great (thanks Marha for help my wife during her sickness), facility (room, pool, restaurant) was very good. House keep was not responsive to us or hotel management. They apologized but were not too effective in getting house keeping on time!!!

AC Marriott is a 3* Hotel with some good and bad parts. Let's start with reception. The reception staff and check in/out is first class. There is always a Taxi waiting and the reception will solve most problems if asked. The reception area is clean and tidy. Rooms. Whilst the room had everything we needed I felt it was not as clean as I would have liked. Even on the first day it felt like the floor had not been cleaned properly and this trend continued throughout the stay. You could feel the dust and dirt under your feet all the time. The coffee machine was - well not worth the hassle. Would have like drinking water in the room even if it meant paying for it. AC worked. There is a small fridge. Safe. Iron and ironing board. Power supply and the beds were comfortable. Breakfast was basic. It did what you wanted to start the day not much else. A mixture of cold and hot food. We dined in once. This was where I felt the service needed to be much better. Whilst the food in the restaurant was well prepared actually getting it to the table took much longer than it should to make a sandwich. On most occasions there were very few people dining. The tables could be cleared much quicker. Once we waited for our food and we could hear the kitchen ringing for staff but they were just chatting among themselves. So frustrating when they were not that busy. The swimming pool was being repaired the day after we arrived. Disappointing if it was something we really wanted. ACM is a good location. It's generally very good and does enough but with a better service in the restaurant. Cleaner rooms and a little more attention to detail this would be a very good 3* hotel.