Gæstebruger
8. februar 2023
The agency we are traveling with across Guatemala had booked us in for 2 nights. I would never choose this kind of badly managed, huge hotel... The receptionist started by giving us the worst bungalow out of a huge choice: next to the highway... I turned it down, the second room given had a broken window and was in the " sencilla" category, in the Capri wing, when the agency had been paid for a standard category. I got very angry with her attitude, when the hotel is in fact in low season. Thirdly we got to a more decent room in the Palermo wing. It was freezing outside,the rooms were very cold and they don't even have a hairdryer to lend you. This is supposed to be a great hotel.. In the restaurant building all the windows and doors were opened,there was absolutely nowhere to sit down and read with a coffee in a cosy corner. We ended up taking a coffee to our room and wrapped in blankets, pathetic.. Dinner was ok in a large cantina type of hall... But the breakfast was really horrible: cold eggs, poor choice,cold revolting tortillas, dry bread rolls, and dreadful coffee when in fact the Aurora group is a coffee production farm of the highest quality - we visit it a couple of kms away and they export all over the world and win international prizes. There was good coffee in the freezing coffee " bar". A huge cage contains one poor, frozen and lonely pet: a guacamayo... Who should go to the rescue Macaw mountain in Copán Honduras... shame... Staff are not very well trained but friendly but I resented being treated so badly, speaking Spanish! Avoid.. this conference centre... And big tourist groups place: the management team has a great deal to correct.
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