Gæstebruger
15. januar 2025
We had a great stay here in January. The hotel, as shown in the photos, is beautiful. The location on the lake is idyllic. The staff is lovely and extremely accommodating. The owners were very helpful in helping me plan transportation from Guatemala City to Antigua to Lake Atitlan and back to Guatemala City. I really appreciated this as I was finding it difficult to pre-book transportation for our family of 5. They were responsive to all my questions I sent via email - thank you! The hotel staff were lovely - Enrique was our first welcome to the hotel and we had so much fun chatting with him. The staff were great at helping us plan boat transportation to visit Santiago, arrange massages on site, and work with food requirements (allergies, vegetarian) for 2 of our daughters. I loved the nightly Happy Hour and just hanging out in the bar/lounge/restaurant. We met some really nice people and had a lot of fun. There are so many places around the property to just sit and take in the view. There's also a short hike up to a viewpoint which we forgot to do! :) The VW bus sauna was fun. It was extremely windy when we visited due to a storm over the Pacific so it was too cold for the pool, but we enjoyed the sauna and hot tub. We had Deluxe Suite #5 and one of the Petite Bungalows. The Suite was stunning - very spacious, very clean. The open bathroom was gorgeous. Due to the crazy winds, we didn't have hot water one night (the pilot light had blown out) so that was a bit of a bummer. It was also a bit difficult to shower with the strong winds blowing - there is a privacy curtain that you can pull down but it didn't seem to stop the wind much. The Petite Bungalow is indeed petite, but the girls liked having their own space in the jungle. The bathroom was adorable. I read other reviews that complained about the steps. Yes, there are a lot of steps - the hotel is built into a hillside! I had read the hotel description, checked the website, and read reviews - so this wasn't a surprise to me. I was surprised though that the staircases don't have handrails. And some of the staircases were steep... so take that into consideration if you have mobility issues or are scared of heights. At 53 years old with a bad knee, I had to walk carefully but it didn't hold me back from doing anything I wanted to do on property. I even visited the super cute wine room in the basement of the lounge. I would definitely recommend this gorgeous property and I would love to come back again.
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