Seaway Inn

We stayed here for one night on our first night in the US before starting the PCH route south. Must admit was a bit apprehensive as we usually stay in chains. Needn't have worried. Great room, very friendly staff and adequate breakfast. Parking ample too. Would highly recommend.

Friendly and professional greeting set the tone for a one-night stay here. Room is very pleasant and the bed comfortable. Bathroom is modern and the walk in shower with a choice of shower heads very nice. Breakfast was adequate in choice and being buffet is of course ample. Free parking and WiFi. Loads of dining choice on the nearby (walking distance) long wooden pier. A very nice stay.

Friendly and helpful staff. Cute room. Excellent location. All in all, a good value. It is In the right place for a walk to the boardwalk or a walk along the promenade to watch the surfers. Friendly and helpful staff. Cute room. Excellent location. All in all, a good value. It is In the right place for a walk to the boardwalk or a walk along the promenade to watch the surfers.

The front desk was great for both shifts. Good advice and fun to talk to. Location was perfect for us. Price was very reasonable. Bed and bedding was good. Shower huge. What else do we need? Desk gave my husband a lower floor because of his lungs.

Quaint lodge nestled right at the Santa Cruz boardwalk on north side. Location sells this place. Service was outstanding from Inez who made me feel so welcome and she is absolutely kind with a gorgeous smile. Unfortunately, the bathroom door in our room would not close so there was no privacy. No bueno. We used a folded piece of cardboard as a doorstop. Bathroom has no area to even lay down a toiletry bag. Overall not bad but expected just a tad more. Construction next door was super loud, also.

Seaway Inn chooses 'business' over customer service. In a blatant and egregious exchange with the manager Inez, this is my experience: My mom called to cancel 3 hours past the '72 hour' cancellation deadline. She was told by the front office clerk that she would check with the manager about not charging her the 1st night fee. Clerk called back several minutes later and said my mom would NOT be charged. I was on speaker phone and heard this live. The next day, the Seaway manager, INEZ, called my mom to tell her she would be charged. My mom told her what the clerk had said and Inez said there was no record of that conversation - so it didn't happen and my mom was LYING. My mom was charged. I live in Santa Cruz and went to the Seaway in person to talk to Inez. The first time I went, the clerk said she wasn't there and I left my number for her to call me. She NEVER called me. I went in person again and Inez was at the front desk. I sat down and recounted the exchange between my mom and the clerk and asked that my mom be refunded. Inez said no - SEAWAY is a BUSINESS and they have a right to charge for cancellations. This is true, however, hotels survive on CUSTOMER SERVICE and reviews. Inez had the authority to issue a refund, SHE CHOSE NOT TO. She chose a short term gain of $250 rather than a REPEAT CUSTOMER that would have spent $1000 EVERY TIME my mom comes to visit me. THIS IS SHORTSIGHTED and when I pointed this out to Inez the conversation got heated. INEZ repeated countless times that Seaway is a business. I said the result of running a HOSPITALITY business in that way is TERRIBLE customer service which will be reflected in online reviews. ADDITIONALLY, this review is based on MORE THAN ONE experience at the Seaway. I have stayed at the Seaway before. The rooms are tiny, the bathroom door did not close all the way, and the sink was very scratched up and clogged and overflowed onto the bathroom floor in the middle of the night. I guess they need every $250 they can get.