Gæstebruger
27. januar 2024
We stayed here for four nights at the tail-end of our time in Chile. We had originally booked another hotel, but came to realize transportation to/from that property would likely have been challenging. We pivoted to Hotel TerraViña because of the great TripAdvisor reviews and the location. The first thing I want to point out is how amazing the staff is at TerraViña. We had LENGTHY WhatsApp chats in advance of our stay where they answered our questions, set up restaurant reservations and winery tours, and arranged our transportation to/from Santiago. Once we arrived, the service was just as good, if not better. The staff coordinated our transport every day and made some ad hoc winery recommendations, e.g., RC Viñedos, which ended up being our favorite winery. It is obvious the staff truly cares about your experience. We enjoyed the walkability the hotel offered. We walked to dinner every night. We walked to Laura Hartwig's vineyards. We walked into Santa Cruz for coffee. This is the main reason we selected the hotel. Ironically, our favorite dinner was at the hotel's restaurant, but it was nice having choices on a nightly basis. The rooms are charming and sizeable, albeit a bit dated (especially the bathrooms). That would be the only negative to point out. Bottom line: 4/4.5-star bumped to a 5-star thanks to the tremendous staff here.
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