ervin996
7. oktober 2024
We booked the double sea-view panoramic room, which they advertise as “the best room at the hotel” and claim “you can see the Mediterranean Sea without even getting out of bed.” It all sounded great, but when we arrived, we were given a room on level 3. To our surprise, there were huge trees in front of the window, and you could barely see the sea. I’ve attached a photo of the view. We went to the reception, but they told us they didn’t have any other room available. Keep in mind, this is the most expensive room they offer, yet it’s nothing special—just a standard double room like any other in the hotel. They charge a few hundred euros extra only for the view. We had to argue and fight for two days before they finally moved us to a different room, but throughout our stay, they kept insisting that we had been given the correct room initially and acted as if they were doing us a favor by moving us. We’ve never been treated like this at any other hotel. At checkout, they even had the audacity to tell us we should have emailed them before arrival to request a room on a higher floor with a sea view, which we had already paid for! Otherwise, the hotel is a basic 4-star, though they call it “superior,” which it definitely isn’t. The room size is okay, with white walls and limited decor. There’s no kettle or coffee in the room, no iron, and the mini fridge is completely empty. Not everything was bad, though. The food was good; the restaurant was quite small, but everything they served was delicious. The staff at the restaurant and bar were nice, but the reception staff, not so much.
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