Cala San Miguel Ibiza Resort, Curio Collection by Hilton

酒店本身很不錯 就是位置太偏了。。。

We spent five nights at the Club Cala San Miguel by Hilton, and the experience couldn’t have been better. An exclusive spot by the sea with all the essence of the island’s north, exquisite food, fantastic activities and entertainment, but above all, the exceptional hospitality from the entire team. They went above and beyond to make our stay unique, and they absolutely succeeded. A huge thank you to Dani, Gonzalo, Gabi, Robi, the Martas, Ana, Kiko, Harold, Musta, and all the staff, but especially to Álvaro, the manager, for his impeccable service and for paying attention to every detail, making us feel special and unique even when the hotel was full. We will definitely be back!

We recently stayed at this supposed calm, adult-only, luxury 5-star hotel, booking a private suite with a private rooftop pool, hoping for a peaceful and relaxing getaway. As Introverts, we value our privacy and usually let minor issues slide to avoid conflict; it’s vacation time, so why bother? Unfortunately, the problems we encountered here were impossible to ignore. Let’s start with the positives: the hotel’s design is tasteful and modern, the public pool area is nice, and the room cleaning was excellent, the suite was spacious and nicely furnished. Although repetitive, the restaurant served good food with a fantastic selection of fresh fruits. Breakfast coffee took up to 30 minutes to arrive and that was sometimes annoying. The public poolside service was excellent, and the pool menu was lovely for lunch during the day. But that’s where the positives end. Our stay was marred by a constant humming noise in our room that disrupted our sleep almost every night. The hotel attempted to fix it twice but eventually admitted that the noise was caused by a ventilation system placed on the roof. The vibrations from this system made the terrace door vibrate, creating this noise. It was impossible to get any peace, ruining what was supposed to be a relaxing stay. We slept every night with earplugs and kept wearing them during the day when we were in the room. On our arrival day, the air conditioning didn’t work as our terrace door wouldn’t close properly, and they were linked. The hotel suggested closing the door permanently with screws to fix it so that we could have air conditioning. This would have meant no chance to use our private terrace and pool for two days of our eight days stay. After not accepting this “solution”, technicians were called and it was fixed half a day later. Our private terrace, a key reason for booking the suite, was often unusable due to solid morning and evening kitchen odours, as the suite is placed on top of the open kitchen area in the restaurant. So, if you mind the kitchen smell, there is no way to use the private terrace between 8:00 – 11:00 and 19:30 – 22:00. When we raised all these concerns directly, we were brushed off and told these were “minor inconveniences” and that we should just enjoy the last days of our stay. As a token gesture, they offered us a restaurant voucher for their partner hotel—useless given our all-inclusive package. The other reviews about the noisy public pool area were correct; we thought it wouldn’t be that bad, and people would exaggerate. Loud music (karaoke, kids' disco, opera…, etc.) comes from nearby places for multiple hours during the day. Together with the music played at the hotel, it creates a disturbing mix. To top it all off, and that’s why I take the time to write this review in detail, the hotel attempted multiple unjustified high charges to our accounts (5k, 7k, and a few 1k). Despite paying the total €8,200 on the first day of our stay, they charged us additional amounts