Gæstebruger
15. juli 2025
Horrible room and pathetic service. The property might be nice but the room are really NOT confortable : the bed is very old and small, stuck to the AC which is a very old machine making loud noise (see pic) and the quality of the products (from the soap to the sheets) is really cheap. Adding to that, the furniture are tasteless. The WORST is that when we complained politely to the GM of the hotel (Mrs Tina, also owner’s wife), she replied : can you be quick because I have a meeting in 15min. What type of human decency & service is that ????!!! I have never experienced a GM and owner talking in such a manner to a client. As for Carmen, the receptionist, she is just useless…it is like she does not understand English, and each word she says is like an effort. We did not feel welcome in this hotel since the minute we arrived. They have NO sense of hospitality. I came here to rest and instead ended up not sleeping with an AC machine less than 1m away from my head making noise and dust, let alone feeling disrespected & scammed. This is not a 4 star hotel standard and the service is appalling. I don’t usually complain but given the rate this hotel has on google, I feel obliged to share my experience. It is important people know about this, especially the rude reaction of the owner of the place.
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