Hotel Corallo Sorrento

很舒服的酒店 停車場也不遠 前台工作人員 和泊車人員非常情切

We had a wonderful stay at this lovely hotel in Sant’Agnello, just outside the town of Sorrento. Beautiful location with gorgeous views of the sea and Mt. Vesuvius. Very convenient with free shuttle bus to and from the city centre of Sorrento! We booked a suite with a roof terrace with sunbeds. Great food, nice pool (though not heated!), and friendly staff. Recommended!

I never thought I’d have to write a review like this, but I hope it protects others. Sadly, we were robbed not once, but twice during our stay at this hotel. Our money was taken directly from the in-room safe, and the hotel’s response left us feeling dismissed, unsafe, and ultimately abandoned in a foreign country. On the second day of our stay, we returned from the beach to find our safe wide open and missing €200. We were initially in disbelief. Was it a mistake? Did the bank short us during currency exchange? We couldn’t imagine hotel staff being involved. To be certain, we counted every single bill before going out again that evening, took detailed inventory (down to the denominations), and placed the minibar drinks strategically in front of the safe—labels turned a certain way—and took photos. When we returned that night, the drinks had clearly been moved and another €160 was missing. Please see photos of this attached. We immediately went to the front desk. Instead of concern, we were met with defensiveness. The employee insisted nothing like this had ever happened and suggested we had simply misplaced the money. When we asked how many people had entered our room that evening, we were shown the keycard log: two separate maids entered—at 8:00 PM and again at 8:53 PM. That alone was suspicious. Why would turndown service happen twice in under an hour? We spoke with the manager, Antonello, by phone, and disturbingly, he repeated the same dismissive lines almost word-for-word. He urged us to stay and meet in person in the morning rather than leave, which only made us more uncomfortable. We spent the night terrified, knowing someone with access had entered our locked room and stolen from our safe twice. In the morning, Antonello refused to take us seriously. He said the “dumbest thing we could do” would be to leave, and mentioned multiple times that he wouldn’t cancel our stay because doing so would imply guilt on the hotel’s part. His priority, he admitted, was “protecting the image” of the hotel—not our safety or wellbeing. He told us he needed to do an "investigation" and to return back to the hotel that evening at 6:00 pm. We left and moved to another hotel, scared and shaken. It was very clear that the manager, Antonello, did not believe us. Being in a different country, scared and unsure we decided not to return at 6:00 pm. We did not know what they would do or say to us and we didn't want to be in that position in a foreign country. When we returned home to the United States, we contacted the hotel again to request a refund for the nights we didn’t stay. The manager, Antonello, claimed that since we never returned to meet him, he assumed we had “found the money.” When we reminded him of the photos and timestamps of the keycard entries, he changed his story—saying it was the same person with two different keycards. Again, no real explanation for why our room was accessed twice within an hour. We also mentioned that the second per