Courtyard by Marriott Liuzhou Sanjiang

Great stay with good amenities. Location is a bit further from the city if you are wanting to stay away from the hustle and bustle of city life. Hotel is very comfy and bed is good. Car rental is a stone’s throw away. Recommended to stay. Amenities are good and new.

Secluded 5 star hotel with nice landscape. Restaurant food and breakfast is nice. Kids club is small. Surrounded by nature and is peaceful. Nearby got food and attractions

Huge hotel, typical Chinese style but totally modern with all what you can wish. The staff speak good English and is very helpful. Big parking if you come by car. The hotel is located on a small hill with a nice view of Sanjiang city. Only 2km from the bird’s nest and drum tower. Very big room with all amenities. Special mention for the beds which are fantastically comfortable.

To whom it may concerns, I’m writing this letter to deliver the disappointment and regret of my stay in Courtyard Marriott Sanjiang Liuzhou during 2-3Sep2023. The whole stay was just fine and the light rain in the next day morning was a bonus for my journey being in the beautiful countryside away from the city. The room service was good and people were very nice with greetings along, and the check-out was quick and smooth (handled by the receptionist Ms. Sally Xu). Although it was a rainy day and Marriott is always considerate to prepare umbrella (in the room) in case of needs, which is also allowed to take (I was given 1 or 2 umbrellas during my stay in Marriott Guangzhou) as far as I’m concerned, Ms. Xu came to me during my waiting for taxi and told that the umbrella in my room was missing left me confused and embarrassed when outside raining and my taxi was yet to arrive. I requested Ms. Xu regarding the umbrella issue and showed my confusion with my previous experience in Marriott, it seemed that 2 years time since the opening of this hotel WAS NOT sufficient to train up hotel staffs when handling customer inquiry and my disappointment is on the ground of below:- 1. Ms. Xu was not able to explain why the umbrella was not allowed to take even it was raining outside and customer was about to leave, as well as the customer had explained the previous experience with Marriott in Guangzhou. Besides, Ms Xu had already completed my check-out with no further outstanding issue, what if I had left right after and she found the umbrella was missing? Do I have to return the umbrella during my ride to the railway station? 2. Another receptionists Mr. Jerry Xie and Mr. Mike Yao came up but failed to provide:- a) name card, they explained it was under preparation but did not make any sense when they also said they were not new-join staffs; b) customer care email address, they only provided customer hotline but it should not be the case that staffs of Marriott did not know the customer care email. Mr. Mike Yao did also mentioned for his two employments by Marriott giving out umbrella in the room for guest was never the case ( I didn’t see what’s the point saying this instead of giving customer meaningful solution) The whole conversation had been calm but the above-mentioned staffs were not being helpful even what I requested was just extremely basic information instead of demanding request, and being in the tier-2/3 city hotel service standard would be different (poorer?) would NOT be considered as an excuse if Marriott positioned itself as an international hospitality specialist, and this had make a very bad and unpleasant memory for my trip to this place. Appreciate your feedback at the earliest, and I’m available for further communication. Looking forward to your best solution before I reached out to other social media for escalation JUST BECAUSE OF AN UMBRELLA. Reservation No. 26013298508 Regards, The guest

這個酒店真是讓人驚喜，有室內游泳池、健身房、小童樂園，酒店餐廳的菜也很不錯，非常適合一家人出行，周邊景點也很豐富，特別值得一提的是酒店工作人員都很有素質、很熱情，真是寶藏酒店啊！

設施：終於來到期待已久的酒店 做了很久的功課！室內外泳池，室內泳池温度27°，很舒服，下午衹有兩個人，衞生和水質都很ok，唯一缺點就是桑拿沒開 衞生：衞生很好，能夠滿足帶娃家庭的需求！房面積足跟大！ 環境：環境設計很有少數民族的風格！很好拍照哦！ 早餐的鴨腳實在太好吃了~一碗小料無限加的螺螄粉是對柳州的尊重！還可以吃到柳州侗族特色油茶、三色糯米飯！外地人不一定吃得慣 但是可以嘗一下