The Catalyst Apartment Hotel by Newmark

The team at this hotel genuinely cares about their guests. From the warm welcome to the helpful advice, they go above and beyond to ensure a memorable stay." 10. "If you're looking for a home away from home, this hotel is it! The cozy atmosphere, delicious breakfast, and friendly staff make it the perfect retreat.

It’s conveniently close to Sandton City Mall, which made shopping and getting around very easy. The room was also clean and well-maintained, with housekeeping coming in daily, which I appreciated. However, I did experience an ongoing issue with the room key card. Every time I returned to my room, the card wouldn’t open the door. This happened multiple times during my stay, and it became quite frustrating, especially when I had shopping bags or luggage with me. I had to carry everything downstairs to the reception to report the issue, only to be told someone would come assist. I’d then have to go back upstairs and wait, sometimes for quite a while. Occasionally, one of the cleaning staff was kind enough to open the door for me, which helped, but the inconsistency and inconvenience definitely affected my overall experience.

Great service and location. Breakfast is also amazing 😊

Friendly staff with great service. Had an issue with my breakfast room service order and the kitchen manager sorted it out excellently.

1. The reception was very disrespectful (telephonically) and refused to give us water. He kept saying yes, he’ll bring and just won’t bring and then there’s no one downstairs when we wanted to request in person. 2. I requested for slippers and they refused and I ask what about room service and the reception shouted, “we don’t have anything, we have nothing!” 3. The hotel room door was broken in room 413, they fixed the door before 2.am and drilling and banging at early hours of the morning. We didn’t get a good rest at all. 4. This was the most uncomfortable stay I’ve ever had! The disturbances affected us both, the noise, the unprofessionalism, and the ill treatment.

Lovely and clean. Staff very helpful and courteous. Offered hourly shuttle servises to the mall (at no extra charge). Only downside a bit noisy on one of the nights. Will be happy to come again.