Sheraton Richmond Airport Hotel

We ended up here after a weather and crew diversion from United airlines. Typical Marriott great service. AB checked us in efficient manner. Room is clean, spacious bedside chargers on both beds! Walk-in shower is clean. One hand rail Soames and Gilcrest toiletries are great but not hypoallergenic. George responded within 10 minutes when my using hairdryer set off the accurate smoke detector. Great in room coffee tea and real glasses. Mr G shuttled us to airport and gave due tons on where to go in the airport.

I wasn't happy about being charged $26 to park at a hotel I'm already over paying for. The bathroom door look like it was involved in a demolition project and the spa was not working, which is a big deal for someone traveling in pain. I saw a couple tiny black bugs crawling in my room. The little coffee maker wasn't working either and wasn't replaced even after I reported to front desk AND housekeeping requesting replacement. I was forced to go downstairs both days for hot water.

Upon getting credit card found a restaurant charge that was not authorized. Called the GM numereous times before I got a response. He promised a return call after investigating, never happened. I had to call him back. Still waiting for credit after 8 days. Called corporate and filed several complaints. They did nothing either.

A super shuttle from the airport arrived quickly but call first. Bruce at the front desk was delightful and very friendly he was quick Too. Nice lobby and great breakfast a little something for everyone. Close to freeways and short distance to the airport

Areas for Improvement: Climate Control: The air conditioning unit produced a noticeable banging sound when engaging the compressor. This could be disruptive for guests with a light sleep, even with the fan running continuously. Hot Water: Hot water was unavailable at the bathroom sink. Front Desk Staffing: During my stay, the front desk was staffed by only one person at all times, which could lead to longer wait times. Sheraton Club Lounge: The Sheraton Club Lounge was unexpectedly closed throughout my stay. While the reason for the closure was not communicated, it would have been helpful to receive advanced notice. I did receive a $10 food credit at the in-house restaurant. Bed Comfort: The mattress exhibited significant wear, with one side being noticeably sunken in. Positive Aspects: Airport Shuttle: The shared shuttle service connecting the hotel to several airport properties and the airport ran smoothly and efficiently, exceeding expectations. Shower Amenities: The shower offered excellent water pressure. Spacious Rooms: The room size was ample and comfortable. By addressing some of these areas for improvement, the hotel could significantly enhance the guest experience.

Beautiful, comfortable room. Very quiet and conveniently located next to airport. Nice restaurant selections on site. However, no clock radio/alarm clock in the room. And, I never got my 0300 wake up call that I was assured would absolutely happen. I would stay there again but bring my own external alarm next time. (My Apple alarms I planned to rely on were acting up and wanted extra reassurance of clock radio)

Held my first conference at this location and it was outstanding. Great working with the Sales Director - Sangeeta and others onsite. Food was AMAZING!!! Banquet captain Shelby was A1! She was right there at every turn to make sure we were accommodated. Will definitely be back. Didn't stay overnight, but have in the past. Rooms are big and clean. Love this hotel for all things travel.

I am usually suspect about airport hotels as they tend to get beat on. This Sheraton appears fairly new and was a pleasant stay. The staff was very friendly and you can’t beat the time to the airport. I was getting out of the car at the rental return in literally 3 minutes. Only constructive feedback is that the light in the bathroom mirror is too dim.

This is a good hotel. A few things could be done better but overall a good hotel. I checked in on Friday Feb 16th for one night. The gentleman at the front desk Mr. Bruce was helpful but he moves extremely slow. I think he could use some help with checking people in. The hotel is newly renovated. Clean and comfortable one of the better airport hotels I’ve experienced in all my years of travel. The breakfast looked good but they don’t replenish the portions as I’m use too. This hotel doesn’t have a lounge. I don’t travel to Richmond often but if and when I return I’d stay at the Sheraton again. The gym is basic and the outside pool was closed. Anyway, please visit.