Trouville Hotel by Compass Hospitality

We are so glad we chose this hotel rather than the Premier Inn next door. The lounge, bar and entertainment venue were great. The whole hotel was clean, tidy and the staff were excellent. It is used for coach parties but we had the whole hotel to ourselves,during the day, which was brilliant! Great value for money too.

The hotel is very tired dingy the rooms quit small with some showers over the bath which makes it very dangerous for older people. The food we found was disgusting overcooked vegetables tough meat dishes and the fish which was supposed to be poached was like cardboard French onion soup was pale tasteless and greasy. We were reprimanded for being 10 min late by a very rude waitress and told we were not allowed starters because we were late even though there were guests arriving after we sat down. Would highly recommend you not to use this hotel, Also the lift broke down which meant climbing four quite steep staircases a terrible experience never to be repeated

This was a 'Turkey and Tinsel' type short break and was very enjoyable. Reception was very efficient. Reception area was clean and welcoming. Our bags were taken to our rooms. Tea and biscuits and a welcome information talk on arrival. Rooms were warm and clean. Beds were soft. We were first floor with an amazing sea view. Insulation was good, no noise from other rooms. There was a TV, good lighting and tea coffee facilities. Nice clean bathroom and good shower/bath. Breakfast and dinner were very good with prompt polite and friendly staff. There is a good hotel bar and lounge area. Evening entertainment in the 'ballroom' was enjoyable with good singers Tuesday Wednesday and Thursday. For them , the audience was probably a bit unresponsive but they were entertaining and professional. The esplanade further down is quite dilapidated with a burned out and vandalised Ocean Hotel and other similar buildings. The Trouville is close to the pier where there is a nice bar called Scruffy Jack's. Best (only) nearby pubs are the Castle in Fitzroy Street and The Comical in St.John's Road off the High Street. In the High Street is the Old Corner Bank with a reputable restaurant. The Pier is closed till Spring. Good place for walkers. I went east along the front and up to the fort and then along to the Yarborough monument. West took me along the esplanade to Shanklin. Bus service is very good and stops are very close to the hotel . Easy buses west to Shanklin and Ventnor . Enjoyable stay at the Trouville. They are very good at what they do.

The hotel obviously relies on coach party groups. We were a member of such a group. Dining room management let the hotel down. Tables were crammed in with the backs of chairs touching the chairs of the tables behind. Diners had to take their seats in sequence because there was no space to pass. The waiters delivered food to the end of the row of tables and plates had to be passed hand-to-hand along the row. In a way this was nostalgic to me and reminded me of the 1960's school dinners. Butlins holiday camp, and the army in Aldershot. An obvious solution is to copy what is done on cruise ships. Have two sittings, say 6.00pm and 8.00pm. The room was comfortable and bathroom good. The single small lift could not really cope with the large number of elderly and infirm guests.

I have just returned from a coach holiday staying at the Trouville Hotel, Sandown, Isle of Wight. Our room had an unbroken sea view. The room was clean and serviced each day by very pleasant housekeeping staff. Beds were very comfortable. The food was probably the best I have had in a hotel. We chose the full English option each day for breakfast, but there was also a good selection of cereals and juices. Dinner consisted of 3 courses with ample choice and the portions were generous. The staff were all helpful and went out of their way to make our holiday memorable. We were greeted with tea and coffee on our arrival and were told by a member of the bar staff that it was his job to make sure that our holiday was special. I thoroughly recommend the Trouville Hotel on the seafront at Sandown, Isle of Wight.

The room, food, location and staff were all excellent. This is a great hotel which I am happy to recommend to others. The staff are very friendly and efficient and there was a good choice of food and even entertainment in the evenings. Great stay - thank you!