Premier Inn Isle of Wight, Sandown (Seafront)

Great room visit lovely food friendly staff during the week especially Emily who was very social friendly and brought fresh cups up to room when required Highly recommended problem is wifi not very good but stuff help as much as possible from Iain room 416

We arrived at Premier Inn in Sandown on a Sunday evening, having been booked into the Channel View Hotel, which was securely locked up when we arrived and nobody answered our phone calls. We were freezing, angry and very tired as we had travelled from London (and one of our group was a wheelchair user) but the welcome at Premier Inn on the seafront could not have been warmer. Daisy went out of her way to welcome us, found us a beautiful room with a sea view and had us checked in and in our room within ten minutes. When we went down to see about food, again, Daisy had us booked in and sitting in the restaurant within minutes. Zane was our waiter for the evening and he was the friendliest, most helpful waiter I have met in recent times, between both of them they managed to turn our disastrous evening into a most enjoyable experience. We will definitely be going back. Thank you both.

Waqar on reception was brilliant at making sure we had a great booking in experience. He could not have been more helpful! All in all a comfortable stay in the Isle of Wight. The room was lovely and clean but the shower needed a bit of maintenance.

A party of six of us stayed here for 3 nights in February. We have used Premier Inns many times over the last 20 years or so. Without doubt this is the worst one we have ever stayed in. Premier Inn's standards seem to have dropped considerably in the last few years. The room my wife and I had was pokey with such a poor effort of a wardrobe we had to live out of our suitcase for the three days. We asked for our room to be serviced on three separate occasions and it never happened at all. We paid for two nights meal deals and while the breakfast was good the dinner was awful. Burgers were raw and bloody and obviously microwaved. The dessert was so hot it blistered the roof of my mouth. We cancelled the second night's meal deals and were promised the refund would come through in 3 to 5 days. I am still waiting 10 days later. The management leaves a lot to be desired and we will never stay at this particular Premier Inn again.

Stayes for 2nights. Very clean and nice. Got an early check in. No Parking at the venue but has few parking sites within walking distance. Easy access to city and the beach. Waqar was very helpful and friendly during our stay. Good food. Enjoyed.

Stunning sea view from our room, which made it exceptionally special. The room was comfortable as I would expect and the breakfast facilities were particularly good from our experience of Premier Inn. Staff were very friendly and helpful.