Premier Inn Isle of Wight, Sandown (Seafront)

The receptionist was very helpful to us. She guide all way through our check in, as we have a hard time using the self service kiosk for checking in. They also lots of choices for breakfast buffet, and the location is just in front of the sea which is very relaxing and convenient to us.

We enjoyed our best Eid Vacation on this hotel. We were warm welcomed by the receptionist Mr Waqar. He helped beyond our expectations throughout our stay. The hotel is situated on the best of the island. The buffet Breakfast was excellent . Only cons is that the hotel doesn’t have any free parking onsite, getting a paid space on the esplanade is really difficult. But most of the hotels on the esplanade don’t have free parking spaces.

Good points: - This Premier Inn is in an amazing location, right next to the beach, close to shops, restaurants etc. The view from the room was stunning. - easy to get to by public transport. - The staff are all lovely and extremely helpful. Very welcoming and friendly. - breakfast was nice and a good price. Great selection. Issues: - The family room we stayed in was very very compact for me and 2 children, it felt too small. All 3 beds were touching and there was very little room to move about. This would have been okay if we were only staying for one night but as it was for 3 nights it was difficult to find room for us all and our luggage. - the phone signal was awful. Additionally the WiFi even the premium WiFi (at an additional cost) was bad. I would advise against paying for this as it did not make any difference. - limited Freeview channels, I assume this may link to a signal issue but we could only access about 5 channels during our stay. -the room was clean overall however is rather run down for a fairly new premier inn, it could just do we a bit of fresh paint, bathroom remedial including fixing the hole in the wall and a deep clean. - we paid for an early check in from 11am but were unable to access the room when we arrived at 11:30 however staff were pleasant and advised they could store our luggage for us until the room became available. We were able to access the room just after 12:30. -room temperature control - the lowest the aircon temperature goes down to in the room is 19, with 3 of us in the room during the recent hot weather it was too hot and made sleep rather difficult. The issue is made worse by the fact that there is no way of opening the window in the room. When raised with reception they advised it cannot go lower than 19 but did provide a fan.