Tierra Atacama

We stayed at Tierra Atacama as a mixed group - my partner and I, my 78 year old mother and my 14 and 11 year old children. Without exception every member of staff went above and beyond, from making fabulous mocktails for my 14 year old, finding a blanket for my 11 year old when he wasn't feeling well to taxing forgotten laundry to my mother to a hotel in Calama. The guides were all fabulous, explained things to my children in age appropriate ways and had them both transfixed on every single excursion. My son said that staying at Tierra Atacama was the best thing to ever happen to him! The pool is also wonderful, the views are astonishing. I gather the hotel will be closing for refurbishment soon, i very much hope all the staff are retained and not much is changed. It is the perfect mix of luxury and informality and we absolutely loved it.

I was sceptical that we were going to get value from this all inclusive San Pedro de Atacama luxury base. I was wrong. The level of service, quality of food and drink, quality of the excursions was top class. We had a lovely standard room (may not be available in 2025) and Paula the manager could not have done a better job of ensuring the whole team delivered an excellent experience.

This hotel is very old and simply should be closed for demolition or total refurbishment. Plumping (all aspects) is shockingly poor. Food is good considering location but the overall experience is poor as the service staff are either poorly trained or simply do not care. There are some exceptions; Antonia our guide for 3/4 days was excellent and Aly (excuse spelling) and one other young woman whose name I did not note (Chilean/ Canadian) were excellent and without them this trip would have been a disaster. When Paula (Manager) is on duty the attentiveness of all staff increases but when she is on leave the ship simply simply starts to wallow. After changing our room (due to poor plumping) our second room only had one chair on the terrace and it took almost 10 hours for a second chair to be delivered. I could go on but will end by simply stating - even with a refurbishment we will take some convincing to return to this hotel whereas Tierra Patagonia is breathtakingly beautiful, service superb and staff are well drilled.. Difficult to comprehend how a group, charging these prices, can deliver such different experiences

This hotel is excellent. My room, the food, and especially the staff were all far beyond exemplary. I can’t stress enough my satisfaction with the latter: every single employee here went above and beyond to ensure that my stay, as brief as it was, passed in total comfort. That being said, I’m compelled to mention the only stain on my stay at this otherwise perfect place, though I emphasize that it was due to no fault of the hotel’s. At 3 am I was awakened by the cacophony of neighborhood dogs barking incessantly. If there was a silver lining, it got me on the road sooner and thus back to Argentina before the border chaos. Still, I wish I had had the opportunity to enjoy breakfast, which I’m sure was delicious.

Wow. What a fantastic location. Great all inclusive with gorgeous food and drink, including the cocktail of the day. We did some fantastic hikes with informative and fun guides. The hotel was just beautiful with amazing views from the room. Fantastic spa and relaxing outdoor pool. I would have happily moved there.

This beautiful hotel well deserves its luxury label. The hotel staff are so pleasant and super helpful with knowledgeable guides also on hand, to make the excursions really memorable. A tour schedule is created according to personal interest. From the awesome geological rock formations to the birdlife of the salt flats we learned such a lot. From breakfast looking out to the mountains, through lunch to dinner, the food is exceptional.