Hotel San Miniato

To be honest, a rather underwhelming experience. Rooms were okay - staff quite unfriendly and unhelpful. We were not allowed to bring our small backpack containing valuables into the breakfast room, on the grounds that it was a trip hazard. My view is that they did not want guests helping themselves to extra rations as many of the people staying are Camino walkers. The breakfast was good, but that was about all. We were for ladies travelling together and none of us particularly enjoyed this hotel.

My wife and I stayed here during our hike on the Via Francigena. The town is charming and the hotel lobby was very nice. The room was fairly large as was the bathroom. We had a problem with the toilet....it kept running and running. My problem with the hotel is how they handled the issue. It was clear that the broken toilet valve was a known issue. There was a sign taped to the wall that he been there for quite a while. When I called the front desk to report the issue, she said "yes, I know what the problem is. I'll come up and fix it." She beat on the valve or a few minutes and got it to stop. I asked what we're supposed to do when it happens again and her response was "keep a positive attitude and hope that it doesn't happen again." I'm a pretty positive person, but this seemed to be a poor solution. The manager then showed up and was very condescending and insulting. I felt badly for the front desk person (Ilaria?)....it seemed like she was at her wits end and was a bit frazzled . The way the manager handled it made a fairly minor inconvenience into a much bigger issue. I'll spare you the details, but the manager continued to be an a** for the rest of the interactions we had with him. Their hotel sign and their website says they are a 4-star hotel (Trip Advisor calls it a 3-star, which is more accurate). I could be a much better place if they had better management. The location was very good and the food was OK. Unfortunately there are not a lot of other hotel options in San Miniato. I'm sure your stay will be fine as long as you don't have any issues that require assistance from the hotel staff.

Hotel dalle ottime potenzialità ma gestito senz’anima. Camere con scarsa pulizia, televisori obsoleti, colazione mediocre, personale non coinvolgente e con un dialogo verso i clienti ruvido……un vero peccato. Auguro una riorganizzazione al più presto.